X
Tap here to go to the mobile version of the site.

Support Forum

Fonts are displaying pixelated - Have not changed any settings / tried reinstall etc

Posted

Within the last 1-2 weeks some fonts in emails have been displaying pixelated, these are websites I use every day and they were perfect resolution before.

I have not changed any settings in firefox. I have cleared cache and done fresh reinstall of firefox and the issue persists. I have also been through trouble shooting with individual website supports and they cannot resolve the problem. The issue seems to be with firefox as these display ok on Chrome. I have made sure my zoom is 100% and to remove formatting from the emails.

I am not sure what else to try or what settings to check as I haven't personally changed settings myself. Maybe something new in recent updates?

Thanks

Within the last 1-2 weeks some fonts in emails have been displaying pixelated, these are websites I use every day and they were perfect resolution before. I have not changed any settings in firefox. I have cleared cache and done fresh reinstall of firefox and the issue persists. I have also been through trouble shooting with individual website supports and they cannot resolve the problem. The issue seems to be with firefox as these display ok on Chrome. I have made sure my zoom is 100% and to remove formatting from the emails. I am not sure what else to try or what settings to check as I haven't personally changed settings myself. Maybe something new in recent updates? Thanks

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

Question owner

Image of firefox vs chrome with the pixelated text area

Image of firefox vs chrome with the pixelated text area
Shadow110 1072 solutions 14836 answers

Hi, if you had chosen to share information I would have seen Extensions and Video Card Drivers and what shape those drivers where in. Not that it matters much on a Mac.

Please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

Hi, if you had chosen to share information I would have seen Extensions and Video Card Drivers and what shape those drivers where in. Not that it matters much on a Mac. Please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158879 answers

You may have accidentally zoomed web page(s). Reset the page zoom on pages that cause problems.

  • View -> Zoom -> Reset (Ctrl+0/Command+0 (zero))
You may have accidentally zoomed web page(s). Reset the page zoom on pages that cause problems. *<b>View -> Zoom -> Reset</b> (Ctrl+0/Command+0 (zero)) *https://support.mozilla.org/en-US/kb/how-do-i-use-zoom

Question owner

Neither of these worked to fix the problem.

Currently I have no addons other than Adobe Acrobat which is disabled I am using the default theme after refreshing No other extensions

Not sure if this is the right info re the graphics but I got this from under 'About This Mac'

NVIDIA GeForce GTX 780M:

 Chipset Model:	NVIDIA GeForce GTX 780M
 Type:	GPU
 Bus:	PCIe
 PCIe Lane Width:	x16
 VRAM (Dynamic, Max):	4096 MB
 Vendor:	NVIDIA (0x10de)
 Device ID:	0x119e
 Revision ID:	0x00a2
 ROM Revision:	3782
 Metal:	Supported, feature set macOS GPUFamily1 v3
 Displays:

iMac:

 Display Type:	LCD
 Resolution:	2560 x 1440 (QHD/WQHD - Wide Quad High Definition)
 UI Looks like:	2560 x 1440
 Framebuffer Depth:	24-Bit Color (ARGB8888)
 Main Display:	Yes
 Mirror:	Off
 Online:	Yes
 Rotation:	Supported
 Automatically Adjust Brightness:	No
 Connection Type:	DisplayPort
Neither of these worked to fix the problem. Currently I have no addons other than Adobe Acrobat which is disabled I am using the default theme after refreshing No other extensions Not sure if this is the right info re the graphics but I got this from under 'About This Mac' NVIDIA GeForce GTX 780M: Chipset Model: NVIDIA GeForce GTX 780M Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Dynamic, Max): 4096 MB Vendor: NVIDIA (0x10de) Device ID: 0x119e Revision ID: 0x00a2 ROM Revision: 3782 Metal: Supported, feature set macOS GPUFamily1 v3 Displays: iMac: Display Type: LCD Resolution: 2560 x 1440 (QHD/WQHD - Wide Quad High Definition) UI Looks like: 2560 x 1440 Framebuffer Depth: 24-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Rotation: Supported Automatically Adjust Brightness: No Connection Type: DisplayPort