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My Facebook on Firefox look weird. The Like/Comment/Share bar are disappeared or inactive.

Posted

Hello,

I have a problem to Facebook on Firefox (The latest version). Facebook Like/Comment/Share bar are disappeared or inactive like the attached images after the site download the second feed page or surf this web for a while

I tried remove the Adblock addon as https://support.mozilla.org/en-US/questions/1231570 but it's not work.

Please help me.

Hello, I have a problem to Facebook on Firefox (The latest version). Facebook Like/Comment/Share bar are disappeared or inactive like the attached images after the site download the second feed page or surf this web for a while I tried remove the Adblock addon as https://support.mozilla.org/en-US/questions/1231570 but it's not work. Please help me.
Attached screenshots

Chosen solution

This problem is solved by 1. Uninstall and delete all "Mozilla" folders at Installed Directory and 3 folder in AppData 2. Delete Firefox Account and create a new one

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

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Shadow110 1072 solutions 14836 answers

Helpful Reply

Hi, when you made the question you had a chance to share information. I have none to work with. What is your security Software and what Add-ons/Extensions are you running please ?

Hi, when you made the question you had a chance to share information. I have none to work with. What is your security Software and what Add-ons/Extensions are you running please ?

Question owner

Pkshadow said

Hi, when you made the question you had a chance to share information. I have none to work with. What is your security Software and what Add-ons/Extensions are you running please ?

Here you are:

I use Norton

''Pkshadow [[#answer-1152272|said]]'' <blockquote> Hi, when you made the question you had a chance to share information. I have none to work with. What is your security Software and what Add-ons/Extensions are you running please ? </blockquote> Here you are: I use Norton
Shadow110 1072 solutions 14836 answers

Hi, a non obvious ...Please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 62.0.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Hi, a non obvious ...Please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 62.0.0 with a Full Version Installer *https://www.mozilla.org/firefox/all/ Please let us know if this solved your issue or if need further assistance.
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157902 answers

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection. *click the shield icon for more detail and possibly disable the protection *You can check the Web Console by Tracking Protection *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/tracking-protection-firefox

Question owner

Pkshadow said

Hi, a non obvious ...Please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : Reinstall with Current Release Firefox 62.0.0 with a Full Version Installer Please let us know if this solved your issue or if need further assistance.

It's not work.

''Pkshadow [[#answer-1152277|said]]'' <blockquote> Hi, a non obvious ...Please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 62.0.0 with a Full Version Installer *https://www.mozilla.org/firefox/all/ Please let us know if this solved your issue or if need further assistance. </blockquote> It's not work.

Question owner

cor-el said

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content. Firefox shows the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection.

It's not work

''cor-el [[#answer-1152521|said]]'' <blockquote> If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection. *click the shield icon for more detail and possibly disable the protection *You can check the Web Console by Tracking Protection *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/tracking-protection-firefox </blockquote> It's not work
Shadow110 1072 solutions 14836 answers

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Question owner

Pkshadow said

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: then

the problem is still not resolved. Is that because of my Firefox Account?

''Pkshadow [[#answer-1152756|said]]'' <blockquote> Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings </blockquote> the problem is still not resolved. Is that because of my Firefox Account?
Shadow110 1072 solutions 14836 answers

You do not need a Firefox Account to run Firefox.

Again I will state I see nothing wrong with the picture you posted.

https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Also try turning off Hardware Acceleration.

You do not need a Firefox Account to run Firefox. Again I will state I see nothing wrong with the picture you posted. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Also try turning off Hardware Acceleration.

Question owner

Pkshadow said

You do not need a Firefox Account to run Firefox. Again I will state I see nothing wrong with the picture you posted. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Also try turning off Hardware Acceleration.

What's wrong with my Firefox..... It's still not work

''Pkshadow [[#answer-1154717|said]]'' <blockquote> You do not need a Firefox Account to run Firefox. Again I will state I see nothing wrong with the picture you posted. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Also try turning off Hardware Acceleration. </blockquote> What's wrong with my Firefox..... It's still not work

Chosen Solution

This problem is solved by 1. Uninstall and delete all "Mozilla" folders at Installed Directory and 3 folder in AppData 2. Delete Firefox Account and create a new one

This problem is solved by 1. Uninstall and delete all "Mozilla" folders at Installed Directory and 3 folder in AppData 2. Delete Firefox Account and create a new one