X
Tap here to go to the mobile version of the site.

Support Forum

This thread was closed and archived. Please ask a new question if you need help.

secure.start-pagesearch.com pups detected can't be removed

Posted

(i'm running windows 10 home so i wonder why you say windows 8; not actual reason for this request) adwcleaner keeps labeling 2 secure.start-pagesearch.com as threats in firefox url but cannot remove them. i spent 2 afternoons with their tech guy emailing and doing all kinds of things to figure them out. online searches say the secure.start-pagesearch.com are connected to cloudflare. are they malware? please answer!!! here's the log (firefox url at bottom)

# -------------------------------
# Malwarebytes AdwCleaner 7.1.1.0
# -------------------------------
# Build:    04-27-2018
# Database: 2018-05-02.2
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    05-02-2018
# Duration: 00:00:02
# OS:       Windows 10 Home
# Cleaned:  0
# Failed:   2


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

Not Deleted   secure.start-pagesearch.com
Not Deleted   secure.start-pagesearch.com


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************


########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C20].txt ##########
(i'm running windows 10 home so i wonder why you say windows 8; not actual reason for this request) adwcleaner keeps labeling 2 secure.start-pagesearch.com as threats in firefox url but cannot remove them. i spent 2 afternoons with their tech guy emailing and doing all kinds of things to figure them out. online searches say the secure.start-pagesearch.com are connected to cloudflare. are they malware? please answer!!! here's the log (firefox url at bottom) <pre><nowiki># ------------------------------- # Malwarebytes AdwCleaner 7.1.1.0 # ------------------------------- # Build: 04-27-2018 # Database: 2018-05-02.2 # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 05-02-2018 # Duration: 00:00:02 # OS: Windows 10 Home # Cleaned: 0 # Failed: 2 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** No malicious folders cleaned. ***** [ Files ] ***** No malicious files cleaned. ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** No malicious registry entries cleaned. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries cleaned. ***** [ Chromium URLs ] ***** No malicious Chromium URLs cleaned. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** Not Deleted secure.start-pagesearch.com Not Deleted secure.start-pagesearch.com ************************* [+] Delete Tracing Keys [+] Reset Winsock ************************* ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C20].txt ##########</nowiki></pre>

Modified by cor-el

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 59.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
  • Support URL: https://support.mozilla.org/1/firefox/59.0.3/WINNT/en-US/

Extensions

  • Adblock Plus 3.0.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AdBlocker Ultimate 2.31 (adblockultimate@adblockultimate.net)
  • Awesome Screenshot - Capture, Annotate & More 3.0.21 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • DuckDuckGo Privacy Essentials 2018.4.27 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Firefox Lightbeam 2.1.0 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Flash Video Downloader 16.0.12 (artur.dubovoy@gmail.com)
  • Google Analytics Opt-out Add-on (by Google) 1.0.7 ({6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65})
  • No Coin - Block miners on the web! 0.4.14 ({5657c026-efc3-4860-b43b-16e4eaa8a9aa})
  • Privacy Badger 2018.4.23 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Quick JS Switcher 1.2.1 ({d7e0a6e7-9a50-490a-be5c-3b448be39b42})
  • WOT Web of Trust, Website Reputation Ratings 20180418.0wot ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 620
  • adapterDescription2:
  • adapterDeviceID: 0x5916
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 110f1025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.334
  • driverDate: 12-18-2017
  • driverDate2:
  • driverVersion: 23.20.16.4901
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'name': u'HW_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct2D', u'name': u'DIRECT2D', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'GPU Process', u'name': u'GPU_PROCESS', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'unavailable', u'description': u'WebRender', u'name': u'WEBRENDER', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}]}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'name': u'OMTP', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Advanced Layers', u'name': u'ADVANCED_LAYERS', u'log': [{u'status': u'available', u'type': u'default'}]}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008959) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008959) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159050 answers

You can search the about:config page for this website pagesearch.com and reset possible user set (bold) via the right-click context menu to the default value.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

See also:

You can search the about:config page for this website pagesearch.com and reset possible user set (bold) via the right-click context menu to the default value. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. *http://kb.mozillazine.org/about:config See also: *https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save
Shadow110 1072 solutions 14836 answers

Hi, I myself would not use the search you found. Better ones out there. Virustotal finds 1 scan out of 64 to be malware. https://www.virustotal.com/#/url/efed54ac004693e77e0aafa560f08708e8de5a38fd7ef37f33b4b78a379d7bc1/detection

I would allow adwcleaner to delete it or download malwarebytes and let it delete it. Also look in your Programs & Features and see if it is entered there which would be nice for easy removal.

Hi, I myself would not use the search you found. Better ones out there. Virustotal finds 1 scan out of 64 to be malware. https://www.virustotal.com/#/url/efed54ac004693e77e0aafa560f08708e8de5a38fd7ef37f33b4b78a379d7bc1/detection I would allow adwcleaner to delete it or download malwarebytes and let it delete it. Also look in your Programs & Features and see if it is entered there which would be nice for easy removal.
jscher2000
  • Top 10 Contributor
8794 solutions 71943 answers

Helpful Reply

Here are two possible reasons your Firefox might report itself as running on Windows 8:

(A) Compatibility setting on your Firefox shortcut

To check on that, find the icon you use the start Firefox, and either:

  • Right-click a desktop shortcut, then click Properties
  • Right-click a Firefox icon pinned to the Taskbar then right-click Mozilla Firefox, then click Properties

You should clear all the boxes on the Compatibility tab for best results:

(B) Modified "user agent string" in Firefox preferences

This article describes how to check for that: How to reset the default user agent on Firefox.

Here are two possible reasons your Firefox might report itself as running on Windows 8: (A) Compatibility setting on your Firefox shortcut To check on that, find the icon you use the start Firefox, and either: * Right-click a desktop shortcut, then click Properties * Right-click a Firefox icon pinned to the Taskbar then right-click Mozilla Firefox, then click Properties You should clear all the boxes on the Compatibility tab for best results: <center><img src="https://prod-cdn.sumo.mozilla.net/uploads/images/2018-05-02-19-22-39-baad8f.png" width="400"></center> (B) Modified "user agent string" in Firefox preferences This article describes how to check for that: [[How to reset the default user agent on Firefox]].

Question owner

thanks to all for your help. cor-el; that pagesearch.com or secure iteration of it don't appear in about.config. i clicked on the link in this post's notification email thinking i could read responses or edit but was taken to pagesearch.com itself, a blank page. refusing to panic, i clicked on the circled i in the url pane and got more url info and cookies names which i typed copies of into an email for reference. then i went to firefox menu bar> tools> options> privacy and security> accept cookies from websites> exceptions and typed in those to addresses and clicked block.

thanks Pkshadow you reminded me how much i miss virus total since firefox quantum dumped it and searched addons and now have it back. i did a web search for pagesearch.com and got a link to easy counter which vt said is safe then clicked on that where there is a link to it and got this;

Suspicious site http://out.easycounter.com/external/secure.start-pagesearch.com eeeesh!!!

thanks jscher, i did as you said and now my firefox troubleshoot page lists my os as win 10, cool.

on the pagesearch.com thing; i have been using norton and malwarebytes, they say no threats. adwcleaner says those 2 pups are threats but can't clean or quarantine them. malwarebytes owns adwcleaner so i contacted their support and after 2 afternoons of unusual levels of helpfulness, thanks larry, email back and forth efforts larry thinks it's a false error. i wonder now because of the later gleaned virus total result. since the many web searches led to cloud flare being connected to pagesearch.com i wrote to them and they suggested pcrisk.com but that has terrible reviews, thanks wot. i didn't go there but i did get Superantispyware and a microsoft msert and scanned with both of those plus i did a norton power eraser. norton scan plus their power eraser, superantispyware, malwarebytes and msert all say no threats. i'm going to do another set of all the scans and hope for the best.

thanks to all for your help. cor-el; that pagesearch.com or secure iteration of it don't appear in about.config. i clicked on the link in this post's notification email thinking i could read responses or edit but was taken to pagesearch.com itself, a blank page. refusing to panic, i clicked on the circled i in the url pane and got more url info and cookies names which i typed copies of into an email for reference. then i went to firefox menu bar> tools> options> privacy and security> accept cookies from websites> exceptions and typed in those to addresses and clicked block. thanks Pkshadow you reminded me how much i miss virus total since firefox quantum dumped it and searched addons and now have it back. i did a web search for pagesearch.com and got a link to easy counter which vt said is safe then clicked on that where there is a link to it and got this; Suspicious site http://out.easycounter.com/external/secure.start-pagesearch.com eeeesh!!! thanks jscher, i did as you said and now my firefox troubleshoot page lists my os as win 10, cool. on the pagesearch.com thing; i have been using norton and malwarebytes, they say no threats. adwcleaner says those 2 pups are threats but can't clean or quarantine them. malwarebytes owns adwcleaner so i contacted their support and after 2 afternoons of unusual levels of helpfulness, thanks larry, email back and forth efforts larry thinks it's a false error. i wonder now because of the later gleaned virus total result. since the many web searches led to cloud flare being connected to pagesearch.com i wrote to them and they suggested pcrisk.com but that has terrible reviews, thanks wot. i didn't go there but i did get Superantispyware and a microsoft msert and scanned with both of those plus i did a norton power eraser. norton scan plus their power eraser, superantispyware, malwarebytes and msert all say no threats. i'm going to do another set of all the scans and hope for the best.
Shadow110 1072 solutions 14836 answers

Hi, I have a lifetime Malwarebytes and ya their support is easy to work with. Welcome re : virus total. You may want to try this one as I have a lifetime on this also. https://www.adlice.com/download/roguekiller/ Malwarebytes bought ADWcleaner from them. It will find as a pup if you have changed your homepage (1 setting) and also if have turn MS UAC off (2 settings).

Online scanners, Eset is good. not sure if housecall is around anymore then there is https://fileforum.betanews.com/detail/McAfee-Stinger/1040919764/1

Hi, I have a lifetime Malwarebytes and ya their support is easy to work with. Welcome re : virus total. You may want to try this one as I have a lifetime on this also. https://www.adlice.com/download/roguekiller/ Malwarebytes bought ADWcleaner from them. It will find as a pup if you have changed your homepage (1 setting) and also if have turn MS UAC off (2 settings). Online scanners, Eset is good. not sure if housecall is around anymore then there is https://fileforum.betanews.com/detail/McAfee-Stinger/1040919764/1
James
  • Top 25 Contributor
  • Moderator
1602 solutions 11345 answers

Looks like you decided to continue in a new thread /questions/1216709

Looks like you decided to continue in a new thread [/questions/1216709]