In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Report ID Date Crashed bp-5dfc9822-65e7-4ee4-9c9b-5c4050180502 5/1/18 9:09 AM 589f5da7-5e16-4f09-8570-4d038f674aed 5/1/18 9:08 AM 6c828723-8212-49d4-88c0-d661862b6908 5/1/18 9:08 AM e09af2d9-ad46-4601-894e-e202b5e23849 5/1/18 9:07 AM 92097684-28f9-4e6d-8492-c89d30c04dcf 5/1/18 9:03 AM 5209f9a8-3133-4975-baac-ae84fcc68129 5/1/18 9:02 AM 019ece62-6313-4c61-b741-009aa68ff428 5/1/18 9:01 AM e920235b-34a0-45eb-a98a-e52c7ef8278b 5/1/18 9:00 AM 9f0b93a9-6d2c-4d27-b1cf-d07a6764b3cd 5/1/18 8:43 AM a1b2f699-34c6-4807-ad16-4391fbca616d 5/1/18 8:42 AM ca10e251-9745-46cf-b3d4-6cb75d51281d 5/1/18 8:42 AM 80bfb763-276c-4b88-a89f-6a42c5bdafda 5/1/18 8:41 AM 75d368d6-948f-4e3b-a073-a6ee5b190ceb 5/1/18 8:41 AM 295ed2b9-2e4e-4bf1-84be-d928dd53a4ef 5/1/18 8:39 AM 31226187-74aa-49b5-a3d4-6a8a6b5c1575 5/1/18 8:38 AM 07dcca3b-771b-4309-af8a-f35209e07f71 5/1/18 8:37 AM 1de52e47-d1f0-42ca-a022-a64a3fe29c9e 5/1/18 8:31 AM

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Product Firefox Release Channel esr Version 52.7.4esr Build ID 20180427222832 OS Windows XP OS Version 5.1.2600 Service Pack 3

bp-5dfc9822-65e7-4ee4-9c9b-5c4050180502 Signature: js::jit::BacktrackingAllocator::pickStackSlot

This is for Sumo's Related Bugs 1428564 RESOLVED INCOMPLETE Intermittent application crashed [@ js::jit::BacktrackingAllocator::pickStackSlot]

Let’s do a full clean re-install;

Download Firefox; Extended Support Release {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia