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cant open microsoft webpages...

  • 14 replies
  • 1 has this problem
  • 379 views
  • Last reply by NamNori

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when i go onto microsoft webpage the initial page is fine, whenever i click anything else on their site it says :-

The address wasn't understood

Firefox doesn't know how to open this address, because one of the following protocols (ms-contact-support) isn't associated with any program or is not allowed in this context.

   You might need to install other software to open this address.

thank you.

Chosen solution

In your original post, your Firefox identified itself as running on Windows 10. I think if you have Windows 8 or later, you should have a store app.

Do you want to try Microsoft's forums?

Using WSReset:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store-winpc/store/2126f8a9-0185-4f72-bca7-1c67044f724f

Windows Store forum:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store

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All Replies (14)

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When you hover your mouse over a link and look at the little status message in the lower left (sometimes lower right) of the Firefox window, does the address start with https:// or ms-contact-support:// ? The first one would be normal...

Have you noticed anything suspicious happening on your computer recently that could indicate a virus/malware infection?

Does Microsoft's site work normally in the Edge browser?


Could you the Microsoft site in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

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hi, thanks for reply, on every other website when i hover over a link it starts with https:// but on microsofts website it just starts with ms-windows-store.

i would'nt of thought it would be a virus or malware, its a brand new pc, 1 day old. although i should really get an anti virus.

the restart in to safe mode had no effect, still doing the same, (i should also state that ihave tried internet explorer which says the same thing and chrome, which doest do anythnig at all when i click the link)

Modified by NamNori

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Hi, please type Troubleshooter into the search bar in Win 10 and run the trouble shooter and see what it comes up with if any.

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Oh, maybe since it's that new:

Is there a Windows Store app on your system that you've never started and set up? You might need to do that first before your browsers can associate these special protocols with the Windows Store app.

(That would be similar to when you browse to a web page that uses itunes:// URLs, you need iTunes set up first to open them.)

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hi, i ran the troubleshooter, there was only one issue it said the service registration is missing or corrupt, it fixed the issue, but still not working on that website.

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NamNori said

hi, i ran the troubleshooter, there was only one issue it said the service registration is missing or corrupt, it fixed the issue, but still not working on that website.

Hi, not sure, you may have to reboot for the fix to work.

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Could try this to eliminate Windows issues :

  • Repair System Registry and Files

Find the Dos Prompt Right or Powershell Right Click and Run as Administrator then : Copy/Paste to Dos Window : DISM /Online /Cleanup-Image /RestoreHealth then hit Enter. Reboot when completed. Note : DISM goes up to Microsoft for new files.

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hi, done that and it said the operation was succesful.. and then i restarted, but still cant get to the page i want.

only want to download the xbox app on pc (starting to think its not worth it now haha)

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hi @jscher2000 sorry i never seen your reply, i cannot find the microsoft store, i have just double checked and my windows is up to date as of 2 minutes ago

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Could you use the Windows 10 search box, just type store, and there should be an icon that looks like the Windows 4-squares design on a shopping bag. Does that show up?

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You would have had to make a account using a hotmail/outlook address The store is in your start menu. As for Xbox it is in your Start Menu also and can Click that and then Next then it will want your windows email account.

I would think this is your issue as to why the URL does not work as you need to be logged into your MS Account.

https://support.microsoft.com/en-us/help/17197/windows-10-set-up-accounts

Please let us know if this solved your issue or if need further assistance.

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hi, think im running an older version of windows by the sounds of it, because i have no apps no store, so i done a google search and it said to use the mesia creation tool to upgrade to the laterst version of windows, so i downloaded that and it said... This tool cant update your pc the language or edition of the version of windows currently installed on your pc is'nt supported by the tool.

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Chosen Solution

In your original post, your Firefox identified itself as running on Windows 10. I think if you have Windows 8 or later, you should have a store app.

Do you want to try Microsoft's forums?

Using WSReset:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store-winpc/store/2126f8a9-0185-4f72-bca7-1c67044f724f

Windows Store forum:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store

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its deffo windows 10, but no app store... maybe i messed up the install as im not too computer savvy (as im sure you can tell) i'll mark this as solved as i dont think this is a firefox issue seems to deffo be a windows issue.

just would like to than you both for your help @ jscher2000 @Pkshadow and wish you both all the best. :)