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The confirmation email we sent to ******@******.com was returned and we’ve locked your account to protect your Firefox data.

  • 5 replies
  • 1 has this problem
  • 22 views
  • Last reply by rcwilkes12

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I have already received the confirmation email and successfully verified the email address. When trying to log in to sync the browser on a second computer I get the error message above.

All Replies (5)

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Hi, no idea why a 2nd email, it could have been the 1st email that timed out and was sent back to Mozilla and your provider held it then sent when issue was fixed on the email server.

Your data may be lost or you may be apple to get to it again by opening a account and file a report from info at bottom of this URL There is contact info in this and yes do have to create a account and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

Note : Firefox Volunteer Support has no access to this information or to the servers that hold the information so need to contact as per above.

Always :

Please update your Flash 21.0 r0 it is a security risk of magnitudes Flash Player Version: 29.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please let us know if this solved your issue or if need further assistance.

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That did not solve my issue. The account is still locked despite having been successfully verified and tied to two devices.

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Pkshadow said

Hi, no idea why a 2nd email, it could have been the 1st email that timed out and was sent back to Mozilla and your provider held it then sent when issue was fixed on the email server. Your data may be lost or you may be apple to get to it again by opening a account and file a report from info at bottom of this URL There is contact info in this and yes do have to create a account and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Note : Firefox Volunteer Support has no access to this information or to the servers that hold the information so need to contact as per above. Always : Please update your Flash 21.0 r0 it is a security risk of magnitudes Flash Player Version: 29.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only> Please let us know if this solved your issue or if need further assistance.

Hi, guess you missed the instructions to Contact Bugzilla and let them know of the issue and that Firefox Support can not help with your issue. Follow this up with the information at the bottom of the URL provided.

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Further : This is all I have on Sync :

There is contact info in this and yes do have to create a account and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply. https://pastebin.mozilla.org/

You can upload them but if issue is locked out it does not apply. Will be awhile before someone who knows how to read the logs is around.

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Thanks. I have created a bug on bugzilla to try and get a resolution.