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Firefox crashes

  • 7 replies
  • 2 have this problem
  • 11 views
  • Last reply by FredMcD

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Firefox keep crashing on startup, also in safe mode. I've already did an uninstall, removed the folders in "c:\program files (x86)", "%appdata%\mozilla" and reinstall, but it didn't solve the crashes.

Rapport-ID: bp-6145e392-ff57-4e1d-a50a-4bd6c0180227

Startup Crash: True Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ Crash Address: 0x8

Firefox keep crashing on startup, also in safe mode. I've already did an uninstall, removed the folders in "c:\program files (x86)", "%appdata%\mozilla" and reinstall, but it didn't solve the crashes. Rapport-ID: bp-6145e392-ff57-4e1d-a50a-4bd6c0180227 Startup Crash: True Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ Crash Address: 0x8

Modified by dlm_support

Chosen solution

Disabling Trend Micro didn't solve the issue. I've installed the 64bit version and that version is working without any problem.

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All Replies (7)

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Product Firefox Release Channel release Version 52.6.0 Build ID 20180118122319 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Are you using Firefox ESR or normal Firefox?


bp-6145e392-ff57-4e1d-a50a-4bd6c0180227 Signature: CallMethodHelper::~CallMethodHelper

This is for Sumo's Related Bugs 1340140 NEW --- Crash in CallMethodHelper::~CallMethodHelper


The bug report shows a problem with Avast. Are you using it? As a test, disable your protection programs.

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We are using the latest ESR version, but I had the same issue with the regular Firefox 58.0.2.

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And your protection programs?

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We use TrendMicro, but we don't have this issue on all devices so I don't think the anti-virus is causing this error.

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As a test, disable one, start Firefox. If the problem continues, disable the other.

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Chosen Solution

Disabling Trend Micro didn't solve the issue. I've installed the 64bit version and that version is working without any problem.

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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.