Recent answers to How to !!completely!! uninstall corrupt installation? It keeps crashing!https://support.mozilla.org/mk/questions/12041962018-02-15T13:22:29-08:00That was very good work. Well done.
Please flag your last post as Solved Problem so others will know2018-02-15T13:22:29-08:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1204196?page=2#answer-1078517<p>That was very good work. Well done.
Please flag your last post as <strong>Solved Problem</strong> so others will know.
</p>Thanks for the great link on removing Digital Guardian, but I am not allowed to remove it.
Digital G2018-02-15T10:37:58-08:00terafoxhttps://support.mozilla.org/mk/questions/1204196?page=2#answer-1078490<p>Thanks for the great link on removing Digital Guardian, but I am not allowed to remove it.
</p><p>Digital Guardian says: "Our engineering team is already working on releasing a hotfix for this issue, in the mean time they have provided us with a workaround which I have already applied to [my PC]".
</p><p>Thanks for all your help.
</p>terafox said
@FredMcD
Did everything you listed except for the Registry Cleaner. These are not rec2018-02-14T06:11:26-08:00WestEndhttps://support.mozilla.org/mk/questions/1204196?page=2#answer-1077984<p><em>terafox <a href="#answer-1075466" rel="nofollow">said</a></em>
</p>
<blockquote>
@FredMcD
Did everything you listed except for the Registry Cleaner. These are not recommended for Windows 10
Still crashed
<a href="https://crash-stats.mozilla.com/report/index/bp-c44b0979-f937-4a96-9d97-102f61180208" rel="nofollow">https://crash-stats.mozilla.com/report/index/bp-c44b0979-f937-4a96-9d97-102f61180208</a>
</blockquote>
<p>I would use something like CCleaner get the free version install it with "Custom" install so you only install CCleaner itself. And then use it's clean feature to clean the system. Don't go into the Registery and then go deleting Registery you will cause more problems then you trying to fix here.
</p><p><br>
<em>cor-el <a href="#answer-1077299" rel="nofollow">said</a></em>
</p>
<blockquote>
The crashes are caused by dgapi.dll file that is a software component of Digital Guardian by Verdasys.
So you need to contact them for support.
You the crashes still happen with their software uninstalled then please provide new crash reports that aren't about this file (dgapi.dl) .
</blockquote>
<p>I found this might help the OP..
<a href="http://softuninstall.com/remove-digital-guardian-agent-by-verdasys1.html" rel="nofollow">http://softuninstall.com/remove-digital-guardian-agent-by-verdasys1.html</a>
</p>After downgrading to Firefox version 57, I was unable to cause the crash.
2018-02-14T04:53:04-08:00terafoxhttps://support.mozilla.org/mk/questions/1204196?page=2#answer-1077951<p>After downgrading to Firefox version 57, I was unable to cause the crash.
</p>Digital Gaurdian's response was to downgrade Firefox to version 57
2018-02-13T00:07:51-08:00terafoxhttps://support.mozilla.org/mk/questions/1204196?page=2#answer-1077393<p>Digital Gaurdian's response was to downgrade Firefox to version 57
</p>The crashes are caused by dgapi.dll file that is a software component of Digital Guardian by Verdasy2018-02-12T14:38:55-08:00cor-elhttps://support.mozilla.org/mk/questions/1204196#answer-1077299<p>The crashes are caused by dgapi.dll file that is a software component of Digital Guardian by Verdasys.
So you need to contact them for support.
</p><p>You the crashes still happen with their software uninstalled then please provide new crash reports that aren't about this file (dgapi.dl) .
</p>Yes, the problem is still there.
I am in the process of trying to locate another PC with Windows 102018-02-12T07:27:49-08:00terafoxhttps://support.mozilla.org/mk/questions/1204196#answer-1077188<p>Yes, the problem is still there.
I am in the process of trying to locate another PC with Windows 10 Pro, and try installing Firefox 58
</p>Totally remove Webroot and Digital Guardian and
ThinkVantage Active Protection System
Is the problem2018-02-12T07:07:54-08:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1204196#answer-1077178<p>Totally remove <strong>Webroot</strong> and <strong>Digital Guardian</strong> and
<strong>ThinkVantage Active Protection System</strong>
</p><p>Is the problem still there?
Having too much protection could be counterproductive because
they could get in each other's way.
</p><p>If the problem is gone, use the full installer of only one of the above
programs. Is there any problem?
</p>bp-d68b793b-83f2-43eb-8ec2-b403c1180212
Signature: RtlFreeHeap | operator delete
WRusr.dll = Webroot2018-02-12T07:03:33-08:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1204196#answer-1077176<p>bp-d68b793b-83f2-43eb-8ec2-b403c1180212
Signature: RtlFreeHeap | operator delete
</p><p>WRusr.dll = Webroot SecureAnywhere
</p><p>dgapi64.dll = Digital Guardian = Verdasys, Inc
</p><p>COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo
</p><p>OS_Plugin64.dll = Digital Guardian Agent&nbsp;?
</p><p>ame_smtpsensor64.dll = Digital Guardian
</p><p>ame_outlooksensor64.dll = Digital Guardian
</p><p>AE_MailSensor_Plugin64.dll = Digital Guardian
</p>This is the latest crash report, generated from Safe Mode.
https://crash-stats.mozilla.com/report/in2018-02-12T04:39:11-08:00terafoxhttps://support.mozilla.org/mk/questions/1204196#answer-1077137<p>This is the latest crash report, generated from Safe Mode.
<a href="https://crash-stats.mozilla.com/report/index/bp-d68b793b-83f2-43eb-8ec2-b403c1180212" rel="nofollow">https://crash-stats.mozilla.com/report/index/bp-d68b793b-83f2-43eb-8ec2-b403c1180212</a>
</p>FredMcD said
bp-fe65bf64-3089-4b1b-a36f-b73d61180209
Signature: SysFreeStringImpl
WRusr.dll = Web2018-02-12T04:37:29-08:00terafoxhttps://support.mozilla.org/mk/questions/1204196#answer-1077135<p><em>FredMcD <a href="#answer-1076111" rel="nofollow">said</a></em>
</p>
<blockquote>
bp-fe65bf64-3089-4b1b-a36f-b73d61180209
Signature: SysFreeStringImpl
WRusr.dll = Webroot SecureAnywhere
dgapi64.dll
ame_smtpsensor64.dll
COM_Sensor64.dll
OS_Plugin64.dll
ame_outlooksensor64.dll
AE_MailSensor_Plugin64.dll
</blockquote>
<p>What am I to make of this list you posted? Is this one of my many crash reports? Are you saying they are causing the crashes? Is it another crash report that is showing a similar issues? I do not see the dlls in your list highlighted in Red when viewing the crash report. As I mentioned, when in safe mode and I cause the crash, the crash report ONLY lists, dgapi64.dll.
</p>bp-fe65bf64-3089-4b1b-a36f-b73d61180209
Signature: SysFreeStringImpl
WRusr.dll = Webroot SecureAnywh2018-02-09T03:54:42-08:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1204196#answer-1076111<p>bp-fe65bf64-3089-4b1b-a36f-b73d61180209
Signature: SysFreeStringImpl
</p><p>WRusr.dll = Webroot SecureAnywhere
</p><p>dgapi64.dll
</p><p>ame_smtpsensor64.dll
</p><p>COM_Sensor64.dll
</p><p>OS_Plugin64.dll
</p><p>ame_outlooksensor64.dll
</p><p>AE_MailSensor_Plugin64.dll
</p>terafox said
I did not see Digital Guardian listed in the Windows Add Remove Programs
https://www2018-02-09T03:52:34-08:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1204196#answer-1076110<p><em>terafox <a href="#answer-1076066" rel="nofollow">said</a></em>
</p>
<blockquote>
I did not see Digital Guardian listed in the Windows Add Remove Programs
</blockquote>
<p><a href="https://www.bing.com/search?q=remove+Digital+Guardian&amp;qs=n&amp;form=QBRE&amp;sp=-1&amp;pq=remove+digital+guardian&amp;sc=1-23&amp;sk=&amp;cvid=7C43EEE941364BB9882342DE8BC829D8" rel="nofollow">https://www.bing.com/search?q=remove+Digital+Guardian&amp;qs=n&amp;form=QBRE&amp;sp=-1&amp;pq=remove+digital+guardian&amp;sc=1-23&amp;sk=&amp;cvid=7C43EEE941364BB9882342DE8BC829D8</a>
</p>The crash report after a Safe Mode crash only lists dgapi64.dll so I'm guessing it's probably not We2018-02-08T23:15:45-08:00terafoxhttps://support.mozilla.org/mk/questions/1204196#answer-1076066<p>The crash report after a Safe Mode crash only lists dgapi64.dll so I'm guessing it's probably not Webroot. I did not see Digital Guardian listed in the Windows Add Remove Programs, so unsure how to remove it.
</p><p>Report ID Date Submitted
bp-fe65bf64-3089-4b1b-a36f-b73d61180209
2/9/2018 10:09 AM
bp-1a7d9527-e1c3-49dd-ba33-507de1180209
2/9/2018 10:09 AM
</p>Safe Mode only disables what is in Firefox.
Those are protection programs and are run by the system.2018-02-08T20:47:13-08:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1204196#answer-1076009<p>Safe Mode only disables what is in Firefox.
Those are protection programs and are run by the system.
</p>FredMcD said
Your crash report shows problems with;
Webroot, Digital Guardian, and ThinkVantage Ac2018-02-08T20:40:19-08:00terafoxhttps://support.mozilla.org/mk/questions/1204196#answer-1076008<p><em>FredMcD <a href="#answer-1075464" rel="nofollow">said</a></em>
</p>
<blockquote>
Your crash report shows problems with;
Webroot, Digital Guardian, and ThinkVantage Active Protection System.
Having too much protection can be counterproductive as
they can tend to get in each others way.
I suggest you remove these programs.
Then install only one using its current full installer.
Are there any problems?
</blockquote>
<p>I have rebooted Firefox in Safe Mode and still experience the crash. Isn't Safe Mode the same as temporarily removing the programs?
</p>bp-c44b0979-f937-4a96-9d97-102f61180208
Signature: SysFreeStringImpl
Note: Flagged programs are the 2018-02-07T11:15:03-08:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1204196#answer-1075517<p>bp-c44b0979-f937-4a96-9d97-102f61180208
Signature: SysFreeStringImpl
</p><p><strong>Note:</strong> Flagged programs are the same as the other crash reports.
</p><p><em>FredMcD <a href="#answer-1075464" rel="nofollow">said</a></em>
</p>
<blockquote>
I suggest you remove these programs.<br>
Then install only one using its current full installer.<br>
Are there any problems?
</blockquote>When I searched for "signature
found this firefox forum post that suggested this Microsoft post for2018-02-07T09:08:19-08:00terafoxhttps://support.mozilla.org/mk/questions/1204196#answer-1075472<p>When I searched for "signature
found this firefox forum post that suggested this Microsoft post for possible corrupted files... same as you just suggested.
</p><p><a href="https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system" rel="nofollow">https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system</a>
</p><p>Did all above. before trying your first post. Still crashed
</p>@FredMcD
Did everything you listed except for the Registry Cleaner. These are not recommended for Wi2018-02-07T09:03:56-08:00terafoxhttps://support.mozilla.org/mk/questions/1204196#answer-1075466<p>@FredMcD
Did everything you listed except for the Registry Cleaner. These are not recommended for Windows 10
Still crashed
<a href="https://crash-stats.mozilla.com/report/index/bp-c44b0979-f937-4a96-9d97-102f61180208" rel="nofollow">https://crash-stats.mozilla.com/report/index/bp-c44b0979-f937-4a96-9d97-102f61180208</a>
</p>terafox said
Apparently firefox was doing an update in the background when my computer lost power.2018-02-07T09:02:26-08:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1204196#answer-1075465<p><em>terafox <a href="#question-1204196" rel="nofollow">said</a></em>
</p>
<blockquote>
Apparently firefox was doing an update in the background when my computer lost power.
</blockquote>
<p>Loss of power can corrupt the hard drive.
If there is a problem with any program after this,
it would be best to remove that program and get the current full installer.
</p>
<hr>
<p>Now let's check your system programs.
</p><p>Perform a System File Check to fix corrupted system files
</p><p><strong>Win 7, 8, 10, Vista:</strong> <a href="https://support.microsoft.com/en-us/kb/929833" rel="nofollow">https://support.microsoft.com/en-us/kb/929833</a>
<strong>Win XP:</strong> <a href="https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true" rel="nofollow">https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true</a>
</p><p>Wiki - Windows 10 System File Check
<a href="http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93" rel="nofollow">http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93</a>
</p>
<hr>
<p>Go to your local department / electronics store and look around for
a UPS (Uninterruptible Power Supply) that is useful for you. The
lowest price is $50 + -. There are also units on the market that plug into
the computer. So if the battery gets low, it will shut down the computer
to protect it.
</p>