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multiple instances of firefox in task manager/background processes - not apps. win 10, only after FF Quantam update

Posted

New year, new effort because I never got a resolution before and no one has responded in a while.

have you checked under "background processes" - not apps, the first part, scroll down and have a look.

Every time I click a desktop shortcut to open a new FF windows (already one open, that be a new one), it adds a FF in background processes. If I click File, New Window, it doesn't seem to do it except once in a while, maybe once every 10 times or so (I'm not sure on that). I've had up to 30 before I found out what was happening. Started after the new FF 57 installed, never was a problem before. They can only be removed by deleting each one individually or by restarting the computer. Quitting FF and restarting does nothing. I can recreate this at will. I've tried all the recommended from my previous post with no success. Attached a screen shot, as you can see the use very little memory, but it still seems like a crash waiting to happen.

Please review my previous post before you make a suggestion so that there aren't a bunch of repeats. previous post: https://support.mozilla.org/en-US/questions/1183462

Anyone? Anything? Have you checked your task manager background processes for FF?

Dell alienware 17, 4 months old, wasn't happening prior to update, windows 10, all programs kept updated.

New year, new effort because I never got a resolution before and no one has responded in a while. have you checked under "background processes" - not apps, the first part, scroll down and have a look. Every time I click a desktop shortcut to open a new FF windows (already one open, that be a new one), it adds a FF in background processes. If I click File, New Window, it doesn't seem to do it except once in a while, maybe once every 10 times or so (I'm not sure on that). I've had up to 30 before I found out what was happening. Started after the new FF 57 installed, never was a problem before. They can only be removed by deleting each one individually or by restarting the computer. Quitting FF and restarting does nothing. I can recreate this at will. I've tried all the recommended from my previous post with no success. Attached a screen shot, as you can see the use very little memory, but it still seems like a crash waiting to happen. Please review my previous post before you make a suggestion so that there aren't a bunch of repeats. previous post: https://support.mozilla.org/en-US/questions/1183462 Anyone? Anything? Have you checked your task manager background processes for FF? Dell alienware 17, 4 months old, wasn't happening prior to update, windows 10, all programs kept updated.

Question owner

FredMcD said

callingdoug said
Malware, I'm pretty harsh on security. I haven't had malware or a virus in at least 5 year

Malware has a way of sneaking in without you knowing. Are you running anti-virus and mal scanners?

Yes. I'll run a deep scan later tonight when it can run without interruptions. Normal scans show nothing. Haven't shown anything before or after this started.

''FredMcD [[#answer-1058381|said]]'' <blockquote> ''callingdoug [[#answer-1058367|said]]'' <blockquote> Malware, I'm pretty harsh on security. I haven't had malware or a virus in at least 5 year </blockquote> Malware has a way of sneaking in without you knowing. Are you running anti-virus and mal scanners? </blockquote> Yes. I'll run a deep scan later tonight when it can run without interruptions. Normal scans show nothing. Haven't shown anything before or after this started.

Question owner

FredMcD said

How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox This link has a program that can crash Firefox.

Sometimes I use this;

Create a batch file on your Windows computer and call it something like ‘KillFirefox.bat’ Place this in the batch file;

TASKKILL /IM Firefox.exe /t /f

Now place a shortcut on the desktop to the batch.

is there a purpose to this other than clearing out task manager? if no, I'm just trying to make sure I start new windows from File,New Window and checking occasionally. I don't really want to run a batch file just to clear out FF, it's only treating symptoms and not the cause.

if there is another purpose, please explain.

''FredMcD [[#answer-1058382|said]]'' <blockquote> How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox This link has a program that can crash Firefox. -------------------- Sometimes I use this; Create a batch file on your Windows computer and call it something like ‘KillFirefox.bat’ Place this in the batch file; TASKKILL /IM Firefox.exe /t /f Now place a shortcut on the desktop to the batch. </blockquote> is there a purpose to this other than clearing out task manager? if no, I'm just trying to make sure I start new windows from File,New Window and checking occasionally. I don't really want to run a batch file just to clear out FF, it's only treating symptoms and not the cause. if there is another purpose, please explain.

Question owner

FredMcD said

callingdoug said
Multiprocess Windows: 3/3 (Enabled by user)

I read somewhere that you disabled multiprocess. Did you turn it back on?

currently on, shows 3/3 enabled by user

''FredMcD [[#answer-1058383|said]]'' <blockquote> ''callingdoug [[#answer-1058355|said]]'' <blockquote> Multiprocess Windows: 3/3 (Enabled by user) </blockquote> I read somewhere that you disabled multiprocess. Did you turn it back on? </blockquote> currently on, shows 3/3 enabled by user

Question owner

FredMcD said

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

I will try the 32 bit version later today or tonight. Should I uninstall the 64 bit completely vs. normal uninstall first?

''FredMcD [[#answer-1058384|said]]'' <blockquote> Many have reported issues using the 64bit Firefox. Install the 32bit version from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} </blockquote> I will try the 32 bit version later today or tonight. Should I uninstall the 64 bit completely vs. normal uninstall first?
FredMcD
  • Top 10 Contributor
4269 solutions 59861 answers

callingdoug said

Should I uninstall the 64 bit completely vs. normal uninstall first?

Yes, that would be best. The 64-bit and the 32-bit are stored in different directories on Windows.

''callingdoug [[#answer-1058510|said]]'' <blockquote> Should I uninstall the 64 bit completely vs. normal uninstall first? </blockquote> Yes, that would be best. The 64-bit and the 32-bit are stored in different directories on Windows.
FredMcD
  • Top 10 Contributor
4269 solutions 59861 answers

FredMcD said

How to crash Firefox (All Systems); Instructions here;

callingdoug said

is there a purpose to this other than clearing out task manager?

Use this as an option until the problem is fixed.

''FredMcD [[#answer-1058382|said]]'' <blockquote> How to crash Firefox (All Systems); Instructions here; </blockquote> ''callingdoug [[#answer-1058505|said]]'' <blockquote> is there a purpose to this other than clearing out task manager? </blockquote> Use this as an option until the problem is fixed.
FredMcD
  • Top 10 Contributor
4269 solutions 59861 answers

callingdoug said

Multiprocess Windows: 3/3 (Enabled by user)

FredMcD said

I read somewhere that you disabled multiprocess. Did you turn it back on?

callingdoug said

currently on, shows 3/3 enabled by user

As a test,

Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.

browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false

Type about:config<enter> in the address bar. If a warning screen comes up, press the I Accept the Risk button. At the top of the screen is a search bar.

After, restart Firefox. You can always change this back later.

''callingdoug [[#answer-1058355|said]]'' <blockquote> Multiprocess Windows: 3/3 (Enabled by user) </blockquote> ''FredMcD [[#answer-1058383|said]]'' <blockquote> I read somewhere that you disabled multiprocess. Did you turn it back on? </blockquote> ''callingdoug [[#answer-1058507|said]]'' <blockquote> currently on, shows 3/3 enabled by user </blockquote> As a test, Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the '''about:config''' page. '''browser.tabs.remote.autostart''' = false '''browser.tabs.remote.autostart.2''' = false Type '''about:config'''<enter> in the address bar. If a warning screen comes up, press the '''I Accept the Risk''' button. At the top of the screen is a search bar. After, restart Firefox. You can always change this back later.
Shadow110 1072 solutions 14836 answers

Just a thought. I do not know how much work this gets and is HP, ruined a good product that produced comparable to what I build for myself. Are those telemetry things that were in the news a week ago been fixed with a update or something ...... https://www.google.ca/search?q=hp+telemetry&ie=utf-8&oe=utf-8&client=firefox-b&gfe_rd=cr&dcr=0&ei=VNFNWujTOIWG0gLi0rPQDg

If out of warranty download https://www.microsoft.com/en-ca/software-download/windows10 and create a full install disk.

Cpu-z to find out Processor and ram settings and motherboard make and model https://www.cpuid.com/softwares/cpu-z.html Go to the Motherboard makers page and download all the drivers and stuff need to put cpu back together with original motherboard components

Format and say g'bye to HP......

Is just a thought.

Just a thought. I do not know how much work this gets and is HP, ruined a good product that produced comparable to what I build for myself. Are those telemetry things that were in the news a week ago been fixed with a update or something ...... https://www.google.ca/search?q=hp+telemetry&ie=utf-8&oe=utf-8&client=firefox-b&gfe_rd=cr&dcr=0&ei=VNFNWujTOIWG0gLi0rPQDg If out of warranty download https://www.microsoft.com/en-ca/software-download/windows10 and create a full install disk. Cpu-z to find out Processor and ram settings and motherboard make and model https://www.cpuid.com/softwares/cpu-z.html Go to the Motherboard makers page and download all the drivers and stuff need to put cpu back together with original motherboard components Format and say g'bye to HP...... Is just a thought.

Question owner

Pkshadow said

Just a thought. I do not know how much work this gets and is HP, ruined a good product that produced comparable to what I build for myself. Are those telemetry things that were in the news a week ago been fixed with a update or something ...... https://www.google.ca/search?q=hp+telemetry&ie=utf-8&oe=utf-8&client=firefox-b&gfe_rd=cr&dcr=0&ei=VNFNWujTOIWG0gLi0rPQDg If out of warranty download https://www.microsoft.com/en-ca/software-download/windows10 and create a full install disk. Cpu-z to find out Processor and ram settings and motherboard make and model https://www.cpuid.com/softwares/cpu-z.html Go to the Motherboard makers page and download all the drivers and stuff need to put cpu back together with original motherboard components Format and say g'bye to HP...... Is just a thought.

heh heh, Alienware, by Dell. No HP. I'm also not going to reformat and reinstall all my programs to fix this. Way too much work. There has to be a solution, probably something simple.

are you the only FF support guy that's attempting an answer?

''Pkshadow [[#answer-1059398|said]]'' <blockquote> Just a thought. I do not know how much work this gets and is HP, ruined a good product that produced comparable to what I build for myself. Are those telemetry things that were in the news a week ago been fixed with a update or something ...... https://www.google.ca/search?q=hp+telemetry&ie=utf-8&oe=utf-8&client=firefox-b&gfe_rd=cr&dcr=0&ei=VNFNWujTOIWG0gLi0rPQDg If out of warranty download https://www.microsoft.com/en-ca/software-download/windows10 and create a full install disk. Cpu-z to find out Processor and ram settings and motherboard make and model https://www.cpuid.com/softwares/cpu-z.html Go to the Motherboard makers page and download all the drivers and stuff need to put cpu back together with original motherboard components Format and say g'bye to HP...... Is just a thought. </blockquote> heh heh, Alienware, by Dell. No HP. I'm also not going to reformat and reinstall all my programs to fix this. Way too much work. There has to be a solution, probably something simple. are you the only FF support guy that's attempting an answer?