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Why does my computer switch into sleep mode after five minutes of inacivity when browsing with Firefox Quantum?

Shiverous
Shiverous
Posted

Greetings.

It turns out when I have Firefox Quantum focused, and leave it inactive for around five minutes, my computer goes to sleep.

That doesn't happen when I have it running in the background, or not at all.

It's getting frustrating, it happened quite a few times, and I now I am CERTAIN, that it IS Firefox's doing Firefox Quantum's doing.

Greetings. It turns out when I have Firefox Quantum focused, and leave it inactive for around five minutes, my computer goes to sleep. That doesn't happen when I have it running in the background, or not at all. It's getting frustrating, it happened quite a few times, and I now I am CERTAIN, that it IS Firefox's doing Firefox Quantum's doing.
  • Question details
    Product Firefox
    Topic Other
    System Details
    • Windows 10
    • Firefox 57.0.2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 57.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
  • Support URL: https://support.mozilla.org/1/firefox/57.0.2/WINNT/en-US/

Extensions

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Javascript

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Graphics

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  • adapterRAM: Unknown
  • adapterRAM2: 4096
  • adapterSubsysID: 11271025
  • adapterSubsysID2: 11281025
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.15
  • driverDate: 9-23-2016
  • driverDate2: 10-27-2017
  • driverVersion: 21.20.16.4526
  • driverVersion2: 23.21.13.8813
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Close
FredMcD
FredMcD
  • Top 10 Contributor
4274 solutions 59943 answers
Posted

Going to sleep is an option of the computer. Check its settings.

Going to sleep is an option of the computer. Check its settings.
Shiverous
Shiverous
Posted

Helpful Reply

My computer is almost always plugged in. The settings are as shown:

My computer is almost always plugged in. The settings are as shown:

Modified by Shiverous

Happy112
Happy112 561 solutions 5694 answers
Posted

As this is an issue with Windows Settings, maybe you'd like to post your question on the Microsoft support forum :

https://answers.microsoft.com/en-us/windows

As this is an issue with Windows Settings, maybe you'd like to post your question on the Microsoft support forum : https://answers.microsoft.com/en-us/windows
Shiverous
Shiverous
Posted

Question owner

How is it an issue with Windows, if everything works fine, except Firefox Quantum? Even the Original Firefox worked just fine.

How is it an issue with Windows, if everything works fine, except Firefox Quantum? Even the Original Firefox worked just fine.
Happy112
Happy112 561 solutions 5694 answers
Posted

Shiverous said

How is it an issue with Windows, if everything works fine, except Firefox Quantum? Even the Original Firefox worked just fine.

Could have something to do with Windows Fall Update - unless this does not occur when you use another browser (?)

''Shiverous [[#answer-1049096|said]]'' <blockquote> How is it an issue with Windows, if everything works fine, except Firefox Quantum? Even the Original Firefox worked just fine. </blockquote> Could have something to do with Windows Fall Update - unless this does not occur when you use another browser (?)

Modified by Happy112

FredMcD
FredMcD
  • Top 10 Contributor
4274 solutions 59943 answers
Posted

From the page that you posted, check the advanced settings on the bottom.

From the page that you posted, check the advanced settings on the bottom.
Shiverous
Shiverous
Posted

Helpful Reply

Happy112 said

Shiverous said
How is it an issue with Windows, if everything works fine, except Firefox Quantum? Even the Original Firefox worked just fine.

Could have something to do with Windows Fall Update - unless this does not occur when you use another browser (?)

Nope, Only Firefox Quantum.

''Happy112 [[#answer-1049106|said]]'' <blockquote> ''Shiverous [[#answer-1049096|said]]'' <blockquote> How is it an issue with Windows, if everything works fine, except Firefox Quantum? Even the Original Firefox worked just fine. </blockquote> Could have something to do with Windows Fall Update - unless this does not occur when you use another browser (?) </blockquote> Nope, Only Firefox Quantum.
Shiverous
Shiverous
Posted

Question owner

FredMcD said

From the page that you posted, check the advanced settings on the bottom.

Checked it all out before, and once again just now. Everything is still fine, and it's still Firefox Quantum itself causing the issue.

''FredMcD [[#answer-1049107|said]]'' <blockquote> From the page that you posted, check the advanced settings on the bottom. </blockquote> Checked it all out before, and once again just now. Everything is still fine, and it's still Firefox Quantum itself causing the issue.
FredMcD
FredMcD
  • Top 10 Contributor
4274 solutions 59943 answers
Posted

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
Shiverous
Shiverous
Posted

Question owner

FredMcD said

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Well, I shall try that out and report back soon.

''FredMcD [[#answer-1049155|said]]'' <blockquote> [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> Well, I shall try that out and report back soon.
Shiverous
Shiverous
Posted

Question owner

FredMcD said

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Alright so it doesn't happen in safe mode, it's probably an extension. I will see to the problem, Thank you.

''FredMcD [[#answer-1049155|said]]'' <blockquote> [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> Alright so it doesn't happen in safe mode, it's probably an extension. I will see to the problem, Thank you.
Shiverous
Shiverous
Posted

Question owner

And thanks to everyone who put their effort into helping me, This is what keeps this community so great.

Cheers!

And thanks to everyone who put their effort into helping me, This is what keeps this community so great. Cheers!
FredMcD
FredMcD
  • Top 10 Contributor
4274 solutions 59943 answers
Posted

Have you found the source of the problem?

Have you found the source of the problem?
Shiverous
Shiverous
Posted

Question owner

No, not yet, I'm planning to report on that tomorrow, It's pretty late here in Switzerland.

No, not yet, I'm planning to report on that tomorrow, It's pretty late here in Switzerland.
cor-el
cor-el
  • Top 10 Contributor
  • Moderator
17591 solutions 159130 answers
Posted

You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after toggling this setting to make the change effective.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Options/Preferences -> General: Performance<br>remove checkmark: [ ] "Use recommended performance settings"<br>remove checkmark: [ ] "Use hardware acceleration when available" *https://support.mozilla.org/en-US/kb/performance-settings Close and restart Firefox after toggling this setting to make the change effective. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Shiverous
Shiverous
Posted

Question owner

cor-el said

You can try to disable hardware acceleration in Firefox. Close and restart Firefox after toggling this setting to make the change effective. You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

I have had Hardware acceleration disabled for a while now, maybe enabling it might fix that problem.

''cor-el [[#answer-1049250|said]]'' <blockquote> You can try to disable hardware acceleration in Firefox. *Options/Preferences -> General: Performance<br>remove checkmark: [ ] "Use recommended performance settings"<br>remove checkmark: [ ] "Use hardware acceleration when available" *https://support.mozilla.org/en-US/kb/performance-settings Close and restart Firefox after toggling this setting to make the change effective. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration </blockquote> I have had Hardware acceleration disabled for a while now, maybe enabling it might fix that problem.
Shiverous
Shiverous
Posted

Question owner

So I've enabled the "recommended performance settings" And it seems the problem has stopped. But I'm not 100% Sure if that was what fixed the problem, but it did stop.

It could have been fixed after going into safe mode, but that would be rather strange? (I'm not using safe mode anymore)

Cheers.

So I've enabled the "recommended performance settings" And it seems the problem has stopped. But I'm not 100% Sure if that was what fixed the problem, but it did stop. It could have been fixed after going into safe mode, but that would be rather strange? (I'm not using safe mode anymore) Cheers.
FredMcD
FredMcD
  • Top 10 Contributor
4274 solutions 59943 answers
Posted

Sometimes it happens that way. Keep an eye out for the problem. After a few days, if it does not return,

Please flag your last post as Solved Problem so others will know.

Sometimes it happens that way. Keep an eye out for the problem. After a few days, if it does not return, Please flag your last post as '''Solved Problem''' so others will know.
Shiverous
Shiverous
Posted

Question owner

FredMcD said

Sometimes it happens that way. Keep an eye out for the problem. After a few days, if it does not return, Please flag your last post as Solved Problem so others will know.

I have already picked a solution, but I don't find an option to mark it as a Solved Problem

''FredMcD [[#answer-1049645|said]]'' <blockquote> Sometimes it happens that way. Keep an eye out for the problem. After a few days, if it does not return, Please flag your last post as '''Solved Problem''' so others will know. </blockquote> I have already picked a solution, but I don't find an option to mark it as a '''Solved Problem'''
Happy112
Happy112 561 solutions 5694 answers
Posted

Shiverous said

FredMcD said
Sometimes it happens that way. Keep an eye out for the problem. After a few days, if it does not return, Please flag your last post as Solved Problem so others will know.

I have already picked a solution, but I don't find an option to mark it as a Solved Problem

What FredMcD means is : Mark your own post as 'Chosen Solution' instead of his. But if you think it's FredMcD's post that solved your problem : just leave it as it is.

''Shiverous [[#answer-1049660|said]]'' <blockquote> ''FredMcD [[#answer-1049645|said]]'' <blockquote> Sometimes it happens that way. Keep an eye out for the problem. After a few days, if it does not return, Please flag your last post as '''Solved Problem''' so others will know. </blockquote> I have already picked a solution, but I don't find an option to mark it as a '''Solved Problem''' </blockquote> What FredMcD means is : Mark your own post as 'Chosen Solution' instead of his. But if you think it's FredMcD's post that solved your problem : just leave it as it is.
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