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salesforce

luis.z
luis.z
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I have a user that is using FireFox ESR 52.

There is only a lastpass extension installed.

The browser crashes when using salesforce.com

The browser is installed in windows 7 pro sp1 on vmware fusion pro 8

Please advise.

Luis Zuniga

I have a user that is using FireFox ESR 52. There is only a lastpass extension installed. The browser crashes when using salesforce.com The browser is installed in windows 7 pro sp1 on vmware fusion pro 8 Please advise. Luis Zuniga

Modified by James

All Replies (2)

Shadow110
Shadow110
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Since only stated ver 52 please make sure they are updated to a secure and supported browser :

52.5.0 ESR is secure. It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Issue could be in their Profile.

Please have them update there Video Card Drivers, is very important, Thank You

Please let us know if this solved your issue or if need further assistance.

the-edmeister
the-edmeister
  • Moderator
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Please see this - https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help - and provide the Crash Reports ID's so we can see what caused those crashes on that device.