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Hello, I just switched laptops and I used firefox sync on the new laptop. It brought everything but my passwords. Any hint?

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  • 3 have this problem
  • 4 views
  • Last reply by guigs

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I've attached a foto as an example. It migrated the username for all of my accounts but not the stored passwords.

I've attached a foto as an example. It migrated the username for all of my accounts but not the stored passwords.

Chosen solution

HI Timewarp, I would make sure of two things:

  1. In your Sync settings do you have passwords marked?
  2. Can you tell me if you use a master password on the other device? Using a Primary Password with Sync
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Chosen Solution

HI Timewarp, I would make sure of two things:

  1. In your Sync settings do you have passwords marked?
  2. Can you tell me if you use a master password on the other device? Using a Primary Password with Sync
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I am going to need to see your recent sync logs. I can help with the bug submission if it is not Bug 1295122 —

How do I submit a bug for Firefox sync?

Logs should be turned on by default, but just in case:

How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located there paste the latest error log text into your reply please.

Thank you for your help!

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One last question, what device were you syncing from and to? (desktop, mobile and operating system are desired. 1073680 )