We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

A crash report was posted.

Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622 OS Windows 10 OS Version 10.0.15063

bp-1b14d00c-8721-4ea1-813f-d1adc1170906 Signature: BaseThreadInitThunk

WRusr.dll = Webroot SecureAnywhere

This is for Sumo's Related Bugs 1361410 RESOLVED FIXED Webroot SecureAnywhere (WRusr.dll) crashes in BaseThreadInitThunk

1335080 RESOLVED FIXED RoboSizer software causes startup crashes on Windows 10

1322554 RESOLVED FIXED Startup crashes in BaseThreadInitThunk since 2016-12-03

802825 NEW --- crash in nsFilePicker::ShowFilePicker / BaseThreadInitThunk working with attachments [windows vista]

601587 NEW --- Firefox 4.0b6 crash on Windows Vista/7 [@ BaseThreadInitThunk ]

Update Webroot. If the problem continues, disable it.