Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Version 55.0.3 update, everything has vanished

  • 3 replies
  • 9 have this problem
  • 35 views
  • Last reply by FredMcD

more options

This morning Firefox updated itself to version 55.0.3. After it finished updating. everything appears to have vanished.

All my bookmarks are gone, when I go to restore my bookmarks a message popups saying "Unable to process the backup file", my addons now all say "Legacy", my themes are gone, no history shows up when I search for anything and adding new bookmarks don't work either.

I've tried restarting my computer, reinstalling firefox and even refreshing firefox (I've still kept my old profile). Nothing seems to be working.

All Replies (3)

more options

Same problem. One positive is they've added spacers in customize. But my theme was gone. My extensions were screwed up. Finally got it looking the same (sort of) with the extension add-on Classic Theme Restorer. You might try that. But still have the same problem Not Responding. And why square corners? Should have the option of square or rounded. What is LEGACY?????? '

Modified by analise

more options

Note: V55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/ https://www.mozilla.org/en-US/firefox/organizations/notes/ https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

more options