X
Tap here to go to the mobile version of the site.

Support Forum

SSL peer cannot verify your certificate. Error code: SSL_ERROR_BAD_CERT_ALERT

Posted

I receive this error message when trying to access a military course online. I have tried everything I can think of to troubleshoot this, including your online suggestions. Please help me to disable this error message and get past it. I trust the website I'm going to, https://ellc.learn.army.mil. I don't need anything protecting me from this .mil website that's required for my work. I sent in this question before, and got no response. Please help.

I receive this error message when trying to access a military course online. I have tried everything I can think of to troubleshoot this, including your online suggestions. Please help me to disable this error message and get past it. I trust the website I'm going to, https://ellc.learn.army.mil. I don't need anything protecting me from this .mil website that's required for my work. I sent in this question before, and got no response. Please help.
Attached screenshots

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • Firefox 53.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0.3/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 620
  • adapterDescription2: NVIDIA GeForce 940MX
  • adapterDeviceID: 0x5916
  • adapterDeviceID2: 0x179c
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumd.dll
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 10941025
  • adapterSubsysID2: 10941025
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.0
  • driverDate: 10-7-2016
  • driverDate2: 5-1-2017
  • driverVersion: 21.20.16.4534
  • driverVersion2: 22.21.13.8205
  • failures: [u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs 0.0.0.0 and 0.0.0.0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(19013,16) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(19013,16) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(19013,16) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(20015,17) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(20015,17) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(19013,16) Code: 0x80070057 format 0']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}]}
  • indices: [0, 1, 2, 3, 4, 5, 6]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4266 solutions 59814 answers

I tried to access the site and got;

Your connection is not secure The owner of ellc.learn.army.mil has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.


ellc.learn.army.mil uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER


How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER

I tried to access the site and got; Your connection is not secure The owner of ellc.learn.army.mil has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. ellc.learn.army.mil uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER ----------------- How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER

Helpful Reply

While I understand that, I need to access the site still. I need to disable this error message and just go to the website. I have tried the troubleshooting options on here, but they will not work as Firefox doesn't give me an option to bypass it at all. The website works for everyone else, so there must be a way to get around this.

While I understand that, I need to access the site still. I need to disable this error message and just go to the website. I have tried the troubleshooting options on here, but they will not work as Firefox doesn't give me an option to bypass it at all. The website works for everyone else, so there must be a way to get around this.
Fiz 13 solutions 106 answers

Try this at your own risk:

It would seem the connection is encrypted, but like Fred mentioned above, someone has improperly configured the security certificate.

Feel free to submit the attached image and/or this support request to someone who can see the info is routed to their support staff.

Try this at your own risk: * Navigate to https://ellc.learn.army.mil/ * Click Advanced > Add Exception * Click Confirm Security Exception It would seem the connection is encrypted, but like Fred mentioned above, someone has improperly configured the security certificate. Feel free to submit the attached image and/or this support request to someone who can see the info is routed to their support staff.

Modified by Fiz

Question owner

That option is not available. I have been unable to find any option even close to that. The only option on screen is "try again".

That option is not available. I have been unable to find any option even close to that. The only option on screen is "try again".
Fiz 13 solutions 106 answers

Be sure to navigate directly to https://ellc.learn.army.mil/

Your screen shot indicates you're attempting to link directly to another page within the site. That indeed is the screen/message I receive when I do the same thing, however navigating to the link above will provide you with the options I've listed above.

Be sure to navigate directly to https://ellc.learn.army.mil/ Your screen shot indicates you're attempting to link directly to another page within the site. That indeed is the screen/message I receive when I do the same thing, however navigating to the link above will provide you with the options I've listed above.
Fiz 13 solutions 106 answers
Update: clear your history first https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox You may also need to clear you cache: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache#w_clear-the-cache

Modified by Fiz

Question owner

I attempted again, and it did not. I received the exact same error message. To clarify, I can access the site, but the moment I click on anything, in this case the requirement to log in is "DoD-Approved Certificate Login", I get this error message. There is no "advanced" option or anything else other than the same "try again".

I attempted again, and it did not. I received the exact same error message. To clarify, I can access the site, but the moment I click on anything, in this case the requirement to log in is "DoD-Approved Certificate Login", I get this error message. There is no "advanced" option or anything else other than the same "try again".
Fiz 13 solutions 106 answers

Sorry, I should have included the fact that history, cache, and possibly cookies would need to be cleared first. See my last post above.

Sorry, I should have included the fact that history, cache, and possibly cookies would need to be cleared first. See my last post above.

Question owner

I have tried all of those as well. I cleared out everything, and I still get the same message. Clearing the cache and history does nothing.

I have tried all of those as well. I cleared out everything, and I still get the same message. Clearing the cache and history does nothing.

Modified by tylerius8

Fiz 13 solutions 106 answers

Please try to reset Firefox and see if that addresses the issue of you not being able see the option to add the security exception.

Note: The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs. This will remove your add-ons.

  • Type about:support into the address bar and hit enter
  • Click the "Refresh Firefox" button on the top right
Please try to reset Firefox and see if that addresses the issue of you not being able see the option to add the security exception. '''Note''': The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs. This will remove your add-ons. * Type about:support into the address bar and hit enter * Click the "Refresh Firefox" button on the top right

Modified by Fiz

John99 971 solutions 13138 answers

We are not going to be able to check anything after the point where the site asks for your login details. It is quite possible the site is not set up correctly to be secure and work with Firefox. Just last week we had a load of Microsoft Sites failing with Firefox because they had been misconfigured.

I can get as far as

This online test suggests the site has issues with the trust of its certificates:

and gives a generic explanation of the reasons for that sort of problem. Having said that you should be able to connect to the site with Firefox if you set an exception.

Can you at least get the link I have posted above to work for you ? To open the login page ?

We are not going to be able to check anything after the point where the site asks for your login details. It is quite possible the site is not set up correctly to be secure and work with Firefox. Just last week we had a load of Microsoft Sites failing with Firefox because they had been misconfigured. I can get as far as * Army Learning Logo U.S. Army Enterprise Lifelong Learning Center https://ellc.learn.army.mil/akologin/login.fcc This online test suggests the site has issues with the trust of its certificates: * https://www.ssllabs.com/ssltest/analyze.html?d=ellc.learn.army.mil and gives a generic explanation of the reasons for that sort of problem. Having said that you should be able to connect to the site with Firefox if you set an exception. Can you at least get the link I have posted above to work for you ? To open the login page ?
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158879 answers

Make sure you have the most recent DoD certificates installed.

Make sure you have the most recent DoD certificates installed. *http://iase.disa.mil/pki-pke/getting_started/Pages/windows.aspx