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Sync Issues - Can't connect to server and can't find sync key on old PC

Posted

I just received a new PC and trying to sync it up to my Firefox account. It has asked me to get a copy of my recovery key but when I look through my options of my old PC, I can't find it. Alternatively when I just click "I have lost my other device" on the new PC, an red 'X' comes up and states failed to connect to the server. Please help.

I just received a new PC and trying to sync it up to my Firefox account. It has asked me to get a copy of my recovery key but when I look through my options of my old PC, I can't find it. Alternatively when I just click "I have lost my other device" on the new PC, an red 'X' comes up and states failed to connect to the server. Please help.

Additional System Details

Installed Plug-ins

  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 24.0 r0
  • 5.1.50901.0
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5353 solutions 23639 answers

hello, please make sure that you have installed the latest version of firefox (that's 51.0.1 currently) directly from mozilla.org/firefox on your new pc. concepts like a recovery key have only been present in older versions of firefox with the old sync system which is now deprecated...

hello, please make sure that you have installed the latest version of firefox (that's 51.0.1 currently) directly from mozilla.org/firefox on your new pc. concepts like a recovery key have only been present in older versions of firefox with the old sync system which is now deprecated...