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Adobe Flash crashes as soon as I use it

Posted

I am trying to use Adobe Flash to work in GoAnimate, but as soon as the editor loads, the plugin crashes. I can't attach any crash reports, as there are none. This happens when I use other Flash applications. Some applications only cause Flash to hang, such as video players. I have already tried starting in safe mode, and I still have the problem. I have also tried disabling hardware acceleration in Flash and Firefox, reinstalling Flash, reinstalling my graphics driver, and refreshing Firefox, all to no avail.

I have also noticed that when running GoAnimate, I get particularly high CPU usage. I was running another application a couple days ago but wasn't seeing much of a CPU increase. It is possible that my CPU might not be powerful enough to run Flash apps.

Please let me know what you think about the issue, and what you think the cause of it might be.

I am trying to use Adobe Flash to work in GoAnimate, but as soon as the editor loads, the plugin crashes. I can't attach any crash reports, as there are none. This happens when I use other Flash applications. Some applications only cause Flash to hang, such as video players. I have already tried starting in safe mode, and I still have the problem. I have also tried disabling hardware acceleration in Flash and Firefox, reinstalling Flash, reinstalling my graphics driver, and refreshing Firefox, all to no avail. I have also noticed that when running GoAnimate, I get particularly high CPU usage. I was running another application a couple days ago but wasn't seeing much of a CPU increase. It is possible that my CPU might not be powerful enough to run Flash apps. Please let me know what you think about the issue, and what you think the cause of it might be.
Attached screenshots

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Version 5.41.3.0
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 24.0 r0
  • 5.1.50901.0
  • Unity Player 5.3.6f1
  • NPWLPG

Application

  • Firefox 50.1.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.1.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Youtube Subscription Checker 2.3.4 (youtube-subscription-checker@xrxr)
  • E-Web Print 1.23.00 (e-webprint@epson.com) (Inactive)
  • Norton Security Toolbar 2016.8.1.9 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7400 Series
  • adapterDescription2:
  • adapterDeviceID: 0x677b
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 249f1462
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 8-3-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1004
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7400 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
Seburo
  • Top 10 Contributor
  • Moderator
858 solutions 6409 answers

Hi

Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

Hi Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles: * [[Flash Plugin - Keep it up to date and troubleshoot problems]] * [[Adobe Flash plugin has crashed - Prevent it from happening again]] <!--Please also note that html5 may need to be enabled to view some videos on youtube [https://www.youtube.com/html5]--> Please tell us if this helped!

Question owner

I have tried all the steps in the articles you provided but they did not fix the problem. Thank you for trying.

I have tried all the steps in the articles you provided but they did not fix the problem. Thank you for trying.