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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

LisaMK
LisaMK
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I'm unable to get Firefox to stay open more than a second or two for the past week. I attempted updating the software by downloading the latest release and installing it, but that part even failed and it crashed again. It also crashes immediately when in Safe Mode. Here are a few of the crash IDs:

bp-355ab01d-9773-425f-8cb5-f411d2161227 bp-301b982b-e965-4bf6-9450-830b32161227 bp-a2d8b0e1-92d3-493d-81e5-47ac72161227 bp-47ff5a83-0af7-44ad-8b34-37b592161227 bp-754292c6-193b-44ea-923b-bf2812161227 bp-70f6b4b2-5512-4599-b425-7ad9f2161227 bp-0d04c4e4-c004-46f8-a84f-39eaa2161227

I'm running Windows 10 Pro version 1607 OS Build 14393.576

I'm unable to get Firefox to stay open more than a second or two for the past week. I attempted updating the software by downloading the latest release and installing it, but that part even failed and it crashed again. It also crashes immediately when in Safe Mode. Here are a few of the crash IDs: bp-355ab01d-9773-425f-8cb5-f411d2161227 bp-301b982b-e965-4bf6-9450-830b32161227 bp-a2d8b0e1-92d3-493d-81e5-47ac72161227 bp-47ff5a83-0af7-44ad-8b34-37b592161227 bp-754292c6-193b-44ea-923b-bf2812161227 bp-70f6b4b2-5512-4599-b425-7ad9f2161227 bp-0d04c4e4-c004-46f8-a84f-39eaa2161227 I'm running Windows 10 Pro version 1607 OS Build 14393.576

All Replies (1)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 10 OS Version 10.0.14393

bp-355ab01d-9773-425f-8cb5-f411d2161227

Signature: LoadLibraryWStub

nscore.dll = NielsenOnline = The Nielsen Company

MSDetourHelp.dll = unknown

WRusr.dll = Webroot SecureAnywhere ++++++++++++++++++++++++++++++++++++++++ The other reports are the same but also list;

lpxpcom.dll = LastPass

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Update or disable LastPass

Update or disable Webroot