Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot logout of gmail in firefox

  • 4 replies
  • 4 have this problem
  • 4773 views
  • Last reply by FredMcD

more options

This problem is new to my use of firefox which I've used for many years. I've never had this problem before. I have version 50.0.1 of firefox. Normally when I want to log out of firefox I left-click on my account photo which can be seen in the screenshot that I've provided and select the logout link. This link no longer exits as can been seen in the screenshot. I am uncertain whether the screenshot is being uploaded as there is a thumper in the Uploaded images box below this dialogue. My screenshot is a 300x165 px .jpg.

I do not like the idea of being continually logged in to my gmail account, or any of my online accounts, for security reasons so please lend me a hand with this issue.

Attached screenshots

Modified by feckless

Chosen solution

Okay, this problem has been solved. I had been fighting a number of strange goings-on with my computer for days and after several bizarre episodes with nexus.com I decided to investigate.

My inability to logout of gmail; the logout link missing from my account picture, numerous popups and ransomeware which began popping up with perfectly righteous sights were all being caused by a reptile(s) (scammers) which changed the DNS my computer looked to for Internet access.

AVG Internet Security 2016, Microsoft Security Scanner, Windows Defender and Spy Bot did not pick up on this problem. I tried SpyHunter 4 and it immediately tripped on the DNS settings for my wired LAN. I have posted the screenshot which I could not do earlier cause of this nastyware. I know how to take and post screenshots by the way but in this case my ability to do so was being hampered by the redirections acting on my firefox browser.

I am posting this as a heads-up for others who might want to keep tabs on the DNS their machines are using. I have two networking degrees and though I should have checked out the LAN properties for my wired connection it did not occur to me that any creep would get that far into my machine.

Thank you folks who participated in this soiree :-)

Read this answer in context 👍 0

All Replies (4)

more options

write about:config in your url address , see for network.protocol-hander.external.mailto make it true

more options

There was no screenshot posted.

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

more options

Chosen Solution

Okay, this problem has been solved. I had been fighting a number of strange goings-on with my computer for days and after several bizarre episodes with nexus.com I decided to investigate.

My inability to logout of gmail; the logout link missing from my account picture, numerous popups and ransomeware which began popping up with perfectly righteous sights were all being caused by a reptile(s) (scammers) which changed the DNS my computer looked to for Internet access.

AVG Internet Security 2016, Microsoft Security Scanner, Windows Defender and Spy Bot did not pick up on this problem. I tried SpyHunter 4 and it immediately tripped on the DNS settings for my wired LAN. I have posted the screenshot which I could not do earlier cause of this nastyware. I know how to take and post screenshots by the way but in this case my ability to do so was being hampered by the redirections acting on my firefox browser.

I am posting this as a heads-up for others who might want to keep tabs on the DNS their machines are using. I have two networking degrees and though I should have checked out the LAN properties for my wired connection it did not occur to me that any creep would get that far into my machine.

Thank you folks who participated in this soiree :-)

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.