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Can't start or delete Firefox,

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  • 3 have this problem
  • 43 views
  • Last reply by FredMcD

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Firefox icons have disappeared from desktop. It will not start from firefox.exe. Trying to delete firefox folder from Program file (x86) in order to reinstall Firefox I get 'can't delete error code: 0x80070750'.

Firefox icons have disappeared from desktop. It will not start from firefox.exe. Trying to delete firefox folder from Program file (x86) in order to reinstall Firefox I get 'can't delete error code: 0x80070750'.

Chosen solution

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Start your Computer in safe mode.

Starting The Computer In Safe Mode;
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Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done.

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Chosen Solution

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Start your Computer in safe mode.

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done.

Modified by FredMcD

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Many thanks to FredMcD. Once I discovered how to start a PC using Windows 10 in safe mode the problem was cleared by the the cleanup in safe mode.

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Glad to help. Safe Surfing.