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firefox crashing nearly once everyday on lenovo t540p with win 7 or win 10 did clean install of os and still happening!

Posted

https://crash-stats.mozilla.com/report/index/691e535c-261f-4b63-85fe-5abc62161124

report id: bp-691e535c-261f-4b63-85fe-5abc62161124

Happened on win 10 x64 pro and then i did a clean install of os to win 7 x64 pro and its still happening? What's happening,

I've had this computer for about 3-4 years never had this problem of firefox crashing and closing. I've done some research, maybe it has something to do with lenovo thinkpad power manager? Also when firefox crashes, it says plugin container exe problem? Need to solve this asap, let me know if i need to add additional info?

https://crash-stats.mozilla.com/report/index/691e535c-261f-4b63-85fe-5abc62161124 report id: bp-691e535c-261f-4b63-85fe-5abc62161124 Happened on win 10 x64 pro and then i did a clean install of os to win 7 x64 pro and its still happening? What's happening, I've had this computer for about 3-4 years never had this problem of firefox crashing and closing. I've done some research, maybe it has something to do with lenovo thinkpad power manager? Also when firefox crashes, it says plugin container exe problem? Need to solve this asap, let me know if i need to add additional info?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • Citrix Online App Detector Plugin
  • Intel web components updater - Installs and updates the Intel web components
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • np-mswmp
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.5.195
  • 5.1.50901.0

Application

  • Firefox 50.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.8.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Classic Theme Restorer 1.5.9 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Classic Toolbar Buttons 1.5.3 (CSTBB@NArisT2_Noia4dev)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Norton Security Toolbar 2016.8.1.8 ({C1A2A613-35F1-4FCF-B27F-2840527B6556})
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0416
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 221017aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 3-23-2016
  • driverDate2:
  • driverVersion: 10.18.14.4414
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4266 solutions 59814 answers

The crash report shows;

Product Firefox Release Channel release Version 50.0 Build ID 20161104212021 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Not Windows 10


Signature: nsXPCWrappedJS::nsXPCWrappedJS

Kernel32.dll = Microsoft

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1295033 NEW --- Crash in nsXPCWrappedJS::nsXPCWrappedJS


That bug was first reported 2016-08-14 and is still being worked on.

The crash report shows; Product Firefox Release Channel release Version 50.0 Build ID 20161104212021 '''OS Windows 7''' OS Version 6.1.7601 Service Pack 1 Not Windows 10 ----------------------------------- Signature: nsXPCWrappedJS::nsXPCWrappedJS Kernel32.dll = Microsoft KERNELBASE.dll = Microsoft ntdll.dll = Microsoft IPSEng32.dll = Symantec Intrusion Detection This is for Sumo's Related Bugs 1295033 NEW --- Crash in nsXPCWrappedJS::nsXPCWrappedJS ------------------ That bug was first reported 2016-08-14 and is still being worked on.

Question owner

yes its happening on windows 7 and 10. What is it related to?

yes its happening on windows 7 and 10. What is it related to?
philipp
  • Top 25 Contributor
  • Moderator
5320 solutions 23495 answers

hi Usulyre, this kind of crash is highly correlated to the presence of adblock plus - please try removing it and using an addon with the same purpose like https://addons.mozilla.org/firefox/addon/ublock-origin/ instead...

hi Usulyre, this kind of crash is highly correlated to the presence of adblock plus - please try removing it and using an addon with the same purpose like https://addons.mozilla.org/firefox/addon/ublock-origin/ instead...

Question owner

Hi philipp,

               I will try to remove it and see if that helps, if anyone else sees anything from the report please let me know too thanks.
Hi philipp, I will try to remove it and see if that helps, if anyone else sees anything from the report please let me know too thanks.

Question owner

hi removed it and didn't help.

report id: bp-d47b5eab-4c9b-4560-8bab-41b552161205

https://crash-stats.mozilla.com/report/index/d47b5eab-4c9b-4560-8bab-41b552161205

hi removed it and didn't help. report id: bp-d47b5eab-4c9b-4560-8bab-41b552161205 https://crash-stats.mozilla.com/report/index/d47b5eab-4c9b-4560-8bab-41b552161205
FredMcD
  • Top 10 Contributor
4266 solutions 59814 answers

You only have to post the crash report numbers once. As you can see in your last post, the BP is converted to a clickable link.

Signature: js::RemapWrapper

Kernel32.dll = Microsoft

ntdll.dll = Microsoft

igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R)

ieframe.dll = Windows Internet Explorer

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 856670 REOPENED --- OOM crash in [@ js::RemapWrapper]


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

You only have to post the crash report numbers once. As you can see in your last post, the BP is converted to a clickable link. Signature: js::RemapWrapper Kernel32.dll = Microsoft ntdll.dll = Microsoft igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R) ieframe.dll = Windows Internet Explorer IPSEng32.dll = Symantec Intrusion Detection This is for Sumo's Related Bugs 856670 REOPENED --- OOM crash in [@ js::RemapWrapper] -------------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration