X
Tap here to go to the mobile version of the site.

Support Forum

Why do I have to sync to get saved logins on my PC?

Posted

Just recently saved logins were gone. I synced and they loaded fine. The next session (and subsequent) they are gone again and I have to sync to retrieve. It is getting frustrating.

Just recently saved logins were gone. I synced and they loaded fine. The next session (and subsequent) they are gone again and I have to sync to retrieve. It is getting frustrating.

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Catalina Savings Printer
  • Citrix Online App Detector Plugin
  • Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer 5.0.2.8
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG
  • RevTrax PrintMyCoupon
  • A component of your photo software powered by RocketLife
  • Shockwave Flash 23.0 r0
  • 5.1.50901.0

Application

  • Firefox 49.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

Extensions

  • Activity Stream 1.1.5 (@activity-streams)
  • Adblock Plus 2.8.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2.1-signed.1-signed (adblockpopups@jessehakanen.net)
  • AdBlocker for Facebook™ 0.1.7 (jid1-dwtGBwQjx3SUQc@jetpack)
  • Asynchronous Plugin Rendering 2.0 (asyncrendering@mozilla.org)
  • DeeperWeb for Google 1.3.3.1-signed.1-signed (bizdom@wizbites.com)
  • Ebates Cash Back 4.10.3.0 ({35d6291e-1d4b-f9b4-c52f-77e6410d1326})
  • Facebook Disconnect 2.1.3.1-signed.1-signed (facebook@disconnect.me)
  • Greasemonkey 3.9 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Min Vid 0.3.3 (@min-vid)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • No More 404s 1.5.6 (wayback_machine@mozilla.org)
  • OpenDownload² 4.1.1 ({210249CE-F888-11DD-B868-4CB456D89593})
  • Page Shot 1.0.201610251521 (jid1-NeEaf3sAHdKHPA@jetpack)
  • Pin It button 1.37.9 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • QuickMark 1.2.10 (jid0-QT2VXewB9xzbRlyapSJjA4ebwoU@jetpack)
  • Save File to 2.5.5 (savefileto@mozdev.org)
  • Shoptimate 0.6.5.1-signed.1-signed (support@shoptimate.com)
  • Test Pilot 0.8.9-dev-64c00d1 (@testpilot-addon)
  • Universal Search 1.0.12 (universal-search@mozilla.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Avery Teoma Search App 135.4 (toolbar_TAVRYTB@apn.ask.com) (Inactive)
  • Honey 5.1.8 (jid1-93CWPmRbVPjRQA@jetpack) (Inactive)
  • iCloud Bookmarks 1.4.24 (firefoxdav@icloud.com) (Inactive)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)
  • PrintEco 1.2 (firefox@printecosoftware.com) (Inactive)
  • Social Fixer 12.0 (socialfixer@mattkruse.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4400
  • adapterDescription2:
  • adapterDeviceID: 0x041e
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 06221028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 9-29-2016
  • driverDate2:
  • driverVersion: 20.19.15.4531
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D11 API
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4258 solutions 59626 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

I will have to try Safe Mode later. Since the sync this morning logins are there even after a computer reboot.

I will have to try Safe Mode later. Since the sync this morning logins are there even after a computer reboot.

Question owner

Issue back this morning. Safe mode does not resolve. Menu had ?message icon. (Triangle with !) Message was to reconnect.

 This may be a sync issue. Not staying logged in.  Also,  Manage Account - Devices - shows multiple instances of my Office PC.  
 Maybe stopping all sync and removing my IOS device and the multiple instances of the PC?  Syncing with my iPad is not critical, just nice.
Issue back this morning. Safe mode does not resolve. Menu had ?message icon. (Triangle with !) Message was to reconnect. This may be a sync issue. Not staying logged in. Also, Manage Account - Devices - shows multiple instances of my Office PC. Maybe stopping all sync and removing my IOS device and the multiple instances of the PC? Syncing with my iPad is not critical, just nice.
FredMcD
  • Top 10 Contributor
4258 solutions 59626 answers

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers before using sync again.


I called for more help


These can't get your data back but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

If you have sync, and there is a problem anywhere, '''Shut Down Sync Immediately On All Devices''' to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers before using sync again. ---------------- I called for more help ---------------- These can't get your data back but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences

Question owner

I ran sync on PC to retrieve all logons then disabled sync on both devices. I also downloaded the FEBE add-on. Better safe than sorry. Thank you for your further investigation.

I ran sync on PC to retrieve all logons then disabled sync on both devices. I also downloaded the FEBE add-on. Better safe than sorry. Thank you for your further investigation.
FredMcD
  • Top 10 Contributor
4258 solutions 59626 answers

Watch and see if this happens again, and report it here.

FEBE: Click the arrow next to the icon. Select Restore and select what you want.

Watch and see if this happens again, and report it here. FEBE: Click the arrow next to the icon. Select '''Restore''' and select what you want.

Question owner

This morning, sync still off and all saved logins are gone. FEBE had not backed up. I signed in to Firefox and logins returned. Did a manual FEBE backup. Have not turned off sync again as this may not be the problem after all.

This morning, sync still off and all saved logins are gone. FEBE had not backed up. I signed in to Firefox and logins returned. Did a manual FEBE backup. Have not turned off sync again as this may not be the problem after all.
FredMcD
  • Top 10 Contributor
4258 solutions 59626 answers

FEBE, like many programs, has to be set up thru its options.


https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

FEBE, like many programs, has to be set up thru its options. ------------------ '''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.