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Firefox crashes

Posted

bp-1a7edb51-bd74-43b7-aae3-850102161011

bp-1a7edb51-bd74-43b7-aae3-850102161011

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.143 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4272 solutions 59934 answers

Product Firefox Release Channel release Version 49.0.1 Build ID 20160922113459 OS Windows 10 OS Version 10.0.14393

Signature: chtbrkg.dll@0x1beb1

chtbrkg.dll = ? Internet Download Manager integration

Memory usage is high, but not a problem

This is for Sumo's Related Bugs 1290403 NEW --- Crash in chtbrkg.dll@0x2e1f0


The programmers are working on the problem. Please disable Internet Download Manager.

Product Firefox Release Channel release Version 49.0.1 Build ID 20160922113459 OS Windows 10 OS Version 10.0.14393 Signature: chtbrkg.dll@0x1beb1 chtbrkg.dll = ? Internet Download Manager integration Memory usage is high, but not a problem This is for Sumo's Related Bugs 1290403 NEW --- Crash in chtbrkg.dll@0x2e1f0 -------------------- The programmers are working on the problem. Please disable Internet Download Manager.
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23509 answers

hi, unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll"). please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

hi, unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll"). please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner]. finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/