Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Why does Netflix continue to show a black screen when attempting to play a video?

  • 1 reply
  • 10 have this problem
  • 544 views
  • Last reply by FredMcD

more options

The black screen persists even after enabling:

1. Digital Rights Management 2. Google Widevine 3. Adobe Primetime Decryption Module 4. Microsoft Silverlight

ANSWER: You need to make sure that Firefox remembers history. That solved the problem.

Chosen solution

Please repeat your solution in a new reply, and select that response as Solved Problem to help out others, please.

That was very good work.

Read this answer in context 👍 3

All Replies (1)

more options

Chosen Solution

Please repeat your solution in a new reply, and select that response as Solved Problem to help out others, please.

That was very good work.