Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox hangs when I try to export bookmarks to an html file under Windows 10.

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Happy112

more options

I suspect the problem is associated with Windows 10, as I run into a similar problem with several of my applications when I try to open or save a file. The app is supposed to display a window showing files and folders but hangs instead. This occurs only with certain applications (including Firefox) but only started occurring when I migrated from Windows 7 to Windows 10.

All Replies (4)

more options

If this is a Windows issue, ask here; https://support.microsoft.com

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

Nope, I tried it with and without networking (network connection isn't needed to export my bookmarks). Neither session worked. It just hangs when I try to export my bookmarks anyway. Thanks for the suggestion though. I do get the sense there's some conflict with a background process somewhere. My frustration is more with Microsoft than with Mozilla, but I had hoped this problem wasn't unique to me and that you guys might have a workaround.

more options

I haven't heard of this before. Have you posted at Microsoft yet?

Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.

Open the Add-ons Manager. Locate the add-on and press the Options button. Then follow the directions.

more options

Hi   !

Should you want to post a question to a Microsoft support forum that is similar to this one:
answers.microsoft.com/en-US/windows/forum/windows_10