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Microsoft Dynamics CRM 2011 Lookup Error in Firefox Version 48.0.2

  • 7 replies
  • 3 have this problem
  • Last reply by jscher2000

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Reported on Bugzilla as well, Bug #1299593. User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36

Our business users are receiving an error when entering data in a lookup field and pressing 'Enter' on the keyboard to perform the lookup in Microsoft Dynamics CRM 2011.

This started occurring in FireFox after the 48.0.2 update. The same task works fine in IE and Chrome.

We experienced the exact same problem with Google Chrome when version 51.0.2704.63 m was released in May 2016. Chrome fixed this in version 52.0.2743.82 m.

Below is the unhandled exception thrown by CRM. It is identical to the error that was being thrown by Google Chrome: Unhandled Exception: System.ServiceModel.FaultException`1Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=, Culture=neutral, PublicKeyToken=31bf3856ad364e35: System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #8FF307DEDetail: <OrganizationServiceFault xmlns:i="" xmlns="">

 <ErrorDetails xmlns:d2p1="" />
 <Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #8FF307DE</Message>
 <InnerFault i:nil="true" />
 <TraceText i:nil="true" />


All Replies (7)

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Is this the issue:

Issue 615873 - chromium - Exposing Array.prototype.values breaks Microsoft Dynamics CRM Lookup - Monorail

That doesn't seem like something which would change in a 0.2 fix. Are you sure Dynamics was working normally in Firefox 48.0?

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Yes, the Chrome issue referenced does look as though it is the same problem. I am unsure if it was working in 48.0, I did not get a chance to test in that version.

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Most likely the last working version was Firefox 47?? If you're not sure, could you check your update history from this page, either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, look for a "Show Update History" button. This should list each recent update so you can see what your immediately prevoius version was.

In an enterprise environment, for enhanced feature stability, consider using the Extended Support Release version of Firefox 45. See:

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Thanks jscher! I just checked with several users and they all went from 47 to 48 in late June or early August. All were updated to 48.0.1 within the last 2-3 weeks and to 48.0.2 this week. All users confirmed that the issue did not start until about a week ago. Based on the above this was not occurring in 47 and looks to have begun in 48.0.1.

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I'm sure there's a way to search the Bugzilla system (or the source code site) for all the changes specific to 48.0.1 but... I lack the talent to do it myself.

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For us, this issue began when updating from 47.0.1 to 48.0.2. I have had to role back numerous users. Some of the users did not want to role back and have switched to Chrome (against my advice).

Has a bug been created for this? Any update on this issue?

BTW, the sign up process to be able to post in these user forums is terrible.

Pat B

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Bustell said

Has a bug been created for this? Any update on this issue?

The issue still exists in Firefox 49 but might be addressed temporarily in Firefox 50. See: Bug 1299593 – Microsoft Dynamics CRM 2011 Lookup Error since Firefox Version 48.0.2 due to Array.prototype.values