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cannot create firefox sync account unexpected error

Posted

I have a computer running windows 7 and have no problem creating a firefox sync account or logging in to it.

I have 2 computers running windows 10 and I cannot log into my firefox sync account or even create a new one with a different email address. I keep getting an unexpected error in both instances.

I even uninstalled firefox and reinstalled it........

I checked firefox server status and all is fine.

All versions of firefox I am running is 48.0

Here is my history log......I would hate to downgrade my computers to windows 7 just because of firefox sync,

There has to be something on the back end for this to be happening.

Im attaching a log of my firefox

I have a computer running windows 7 and have no problem creating a firefox sync account or logging in to it. I have 2 computers running windows 10 and I cannot log into my firefox sync account or even create a new one with a different email address. I keep getting an unexpected error in both instances. I even uninstalled firefox and reinstalled it........ I checked firefox server status and all is fine. All versions of firefox I am running is 48.0 Here is my history log......I would hate to downgrade my computers to windows 7 just because of firefox sync, There has to be something on the back end for this to be happening. Im attaching a log of my firefox

Chosen solution

For others who may want to try this.....it took me a while to figure it out but it was my home network. I simply unplugged the ISP moden for 2 mins and plugged it back it.

My work laptop was syncing at work but not at home. At first I thought it was windows 10 but it was the modem

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • Bing Bar
  • DivX VOD Helper Plug-in
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 22.0 r0
  • 5.1.50428.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

Question owner

forgot to attach image

forgot to attach image
jscher2000
  • Top 10 Contributor
8770 solutions 71713 answers

It's odd that the error in the logs seems to be no user name (error.login.reason.no_username).

Can you sign in on the website, or same issue: https://accounts.firefox.com/signin?service=sync

It's odd that the error in the logs seems to be no user name (error.login.reason.no_username). Can you sign in on the website, or same issue: https://accounts.firefox.com/signin?service=sync

Question owner

It's even more weird than that. I have a work laptop running windows 7 and can sync using my work network. When I bring it home and use my home network I get the unexpected error when I sync or try to set up a new account.

I cannot connect to firefox sync at home using my smartphone but I can sync my bookmarks at work. I can only think it has something to do with my home internet or wireless router.....makes no sense to me.

Ever heard of a problem like that?

It's even more weird than that. I have a work laptop running windows 7 and can sync using my work network. When I bring it home and use my home network I get the unexpected error when I sync or try to set up a new account. I cannot connect to firefox sync at home using my smartphone but I can sync my bookmarks at work. I can only think it has something to do with my home internet or wireless router.....makes no sense to me. Ever heard of a problem like that?
jscher2000
  • Top 10 Contributor
8770 solutions 71713 answers

I think this is the second or third thread I've seen where form submission behaves differently on different networks in Firefox 48. For example: https://support.mozilla.org/questions/1133493

I think this is the second or third thread I've seen where form submission behaves differently on different networks in Firefox 48. For example: https://support.mozilla.org/questions/1133493

Chosen Solution

For others who may want to try this.....it took me a while to figure it out but it was my home network. I simply unplugged the ISP moden for 2 mins and plugged it back it.

My work laptop was syncing at work but not at home. At first I thought it was windows 10 but it was the modem

For others who may want to try this.....it took me a while to figure it out but it was my home network. I simply unplugged the ISP moden for 2 mins and plugged it back it. My work laptop was syncing at work but not at home. At first I thought it was windows 10 but it was the modem
sprout 0 solutions 2 answers

I had the same problem. I simply restarted Firefox and it worked.

I had the same problem. I simply restarted Firefox and it worked.