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Error message on lookup fields in MS CRM 2013 after FireFox patch 48.0

  • 3 replies
  • 10 have this problem
  • 79 views
  • Last reply by jscher2000

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Our business users are receiving an error when clicking on any lookup fields in MS CRM 2013.

This started occurring in FireFox after the 48.0 update. The same web controls work fine on Internet Explorer.

We have experienced a similar problem with google Chrome in their 51.0.2704.79 m release.

Below is the generic exception:

Unhandled Exception: System.ServiceModel.FaultException`1Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35: System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9693EE1CDetail: <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">

 <ErrorCode>-2147220970</ErrorCode>
 <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
 <Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9693EE1C</Message>
 <Timestamp>2016-08-05T15:50:58.7376015Z</Timestamp>
 <InnerFault i:nil="true" />
 <TraceText i:nil="true" />

</OrganizationServiceFault>

Chosen solution

Found other community members that have experienced the same issue.

Microsoft KB: https://support.microsoft.com/en-ca/kb/3008160

Technical Explanation: http://www.crmanswers.net/2014/10/lookup-errors-with-google-chrome-38.html

Managed Solution that fixes the problem for both Chrome & FireFox: https://chrome38lookupfix.codeplex.com

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All Replies (3)

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That error message doesn't really seem to say anything... That's after a background request for HTML/text/xml in response to the click?

Is there any indication of an error message in Firefox's Browser Console? See: https://developer.mozilla.org/docs/Tools/Browser_Console


If there's no client-side error information, can you do anything on the server side to see whether a cookie, or HTTP header might be different between requests from Firefox 47.0.1 and Firefox 48.0? Checking the POST payload obviously is more difficult, but might be helpful.

If that doesn't flag up anything...

One standard approach to finding the specific change that triggers this problem is to find a "regression range" using nightly release of Firefox. It's an iterative process that would take some time and someone familiar with installing test versions of software with credentials to the application. Or in other words, I think you or someone at your company might need to roll up your sleeves for this one.

Some resources:

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Chosen Solution

Found other community members that have experienced the same issue.

Microsoft KB: https://support.microsoft.com/en-ca/kb/3008160

Technical Explanation: http://www.crmanswers.net/2014/10/lookup-errors-with-google-chrome-38.html

Managed Solution that fixes the problem for both Chrome & FireFox: https://chrome38lookupfix.codeplex.com

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This change might get rolled back in Firefox 50, but your workaround is still needed for Firefox 49.

See: Bug 1299593 – Microsoft Dynamics CRM 2011 Lookup Error since Firefox Version 48.0.2 due to Array.prototype.values