Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

very recent flash crashes, older pc with vista, no workarounds work

  • 7 replies
  • 3 have this problem
  • 78 views
  • Last reply by FredMcD

more options

Hi, I have a vista computer, firefox up to date, flash up to date, but in the past week or so it started hanging and crashing with no ability to work. I have flash protection mode unchecked (not happy about that), have no access to hardware acceleration (unless there's a work around to get to it, since you need flash to work to get there), nothing has been changed on my machine since it started crashing. I do have Norton Security, and I suppose something might have automatically updated on my machine. However I suspect either Flash or Firefox updated recently, thus creating the problem. Is there any solution to this, knowing I have vista with I guess some limitations related to that? Remember, this only started happening like a week or so ago. Thanks so much for any info!!!

All Replies (7)

more options

Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Thanks. My graphics driver is the most recent they recommend.

Still can't access hardware acceleration with that link, freezes when trying to right click the animation.

Is there any other way to get to that? And also, is this latest problem that I only had recently possibly due to an update by firefox or flash? I'm going to have to stop using firefox if I can't fix it which would be a hassle and disappointing. I've been using it for years.

I will investigate your last link which has more possible solutions.

Modified by cyberpainter

more options

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

On the left side of the page, select Plugins. Find Shockwave Flash and press its options. At the bottom is a checkbox labeled; Enable Flash Protected Mode. Turn it off from here.

more options

Thanks, but that's already off.

more options

Tried starting in safe mode, and still had the problem. Also didn't realize I could turn off hardware acceleration from options/advanced, which I did. No change. But that's not specifically in the flash menu, so not sure if it's the same thing.

Modified by cyberpainter

more options

Odd, tried uninstalling flash and reinstalling. But the installation exe will not work. This is the second installation file I have not been able to get to work in the last month. The first was for a fitbit app. But flash is supposed to work with vista. So something odd is going on there too. So now I don't have flash at all. Probably for the best in the short term as it kept freezing firefox. But what is going on?? Any help would be greatly appreciated. Lots of sites still use flash for streaming.

I'm trying an update for vista which I may not have which might resolve that one, about a certificate.

I'm trying! :)

Modified by cyberpainter

more options

I have not tried this, but take a look at it; Video WithOut Flash {web link} Watch videos without flash