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Why does facebook load as gibberish?

  • 3 replies
  • 29 have this problem
  • 5 views
  • Last reply by FredMcD

SergeSelkie
SergeSelkie
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Facebook will load for the login screen but regardless of who logs in the new page loads as nothing but random text and gibberish. Copy and pasted sample: ‡??䯟«þ÷çËz{Aê@Z1â:g̨“p?è& ±‰Žåıä_?¶ðßd?Ú?´·?U…%E?ü¾@v>Ã?ÿc8ñ?ØÔÂE-?½=¬âŠ³›Ý|Øx. The whole page is filled with endless gibberish as listed above. However using the default windows 10 internet explorer facebook will load just fine without any problems.

I have tried the following: -clearing cookies and cashe (and all history for Everything setting) -using the troubleshooting to refresh firefox -uninstalling and reinstalling firefox -attempted to run in safe mode -running with our internet security disabled (kaspersky)

None of those have made any difference. What is truely puzzling is the same event occurred a day before and a clear cookies and cashe followed by a system restart fixed it over night but it returned the next day.

Facebook will load for the login screen but regardless of who logs in the new page loads as nothing but random text and gibberish. Copy and pasted sample: ‡䯟«þ÷çËz{Aê@Z1â:g̨“pè& ±‰Žåıä_¶ðßdÚ´·U…%Eü¾@v>Ãÿc8ñØÔÂE-½=¬âŠ³›Ý|Øx. The whole page is filled with endless gibberish as listed above. However using the default windows 10 internet explorer facebook will load just fine without any problems. I have tried the following: -clearing cookies and cashe (and all history for Everything setting) -using the troubleshooting to refresh firefox -uninstalling and reinstalling firefox -attempted to run in safe mode -running with our internet security disabled (kaspersky) None of those have made any difference. What is truely puzzling is the same event occurred a day before and a clear cookies and cashe followed by a system restart fixed it over night but it returned the next day.

Chosen solution

re: the-edmeister Firefox 44+ accepts a new kind of encoding (compression) called Brotli for secure connections and Facebook turned on Brotli encoding last night. Kapsersky doesn't know about this encoding and strips it from the HTTP response headers if you have "Inject script" checked in Kapsersky Settings -> Additional -> Network -> Traffic Processing https://forum.kaspersky.com/index.php?s=bbdfcf797a91bc90230472c52c4b103e&showtopic=351027

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All Replies (3)

FredMcD
FredMcD
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Chosen Solution

re: the-edmeister Firefox 44+ accepts a new kind of encoding (compression) called Brotli for secure connections and Facebook turned on Brotli encoding last night. Kapsersky doesn't know about this encoding and strips it from the HTTP response headers if you have "Inject script" checked in Kapsersky Settings -> Additional -> Network -> Traffic Processing https://forum.kaspersky.com/index.php?s=bbdfcf797a91bc90230472c52c4b103e&showtopic=351027

SergeSelkie
SergeSelkie Question owner
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Opened the following Kapsersky Settings -> Additional -> Network -> Traffic Processing but there was no option labeled Traffic Processing but upon clicking the link found that it's been updated to something about scanning encrypted connections. Disabled as suggested and now facebook loads perfectly. Thank you for your time and help FredMcD

FredMcD
FredMcD
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Glad to help. Safe Surfing.