X
Tap here to go to the mobile version of the site.

Support Forum

I can't properly load Adobe Flash player 21 in Firefox 45

Posted

I just upgraded to Firefox 45.0.1 and I installed Flash Player 21 apparently successfully according to the loader. But when I go to Acorn TC and load on of the shows I follow, Acorn's website reports that I need to load the most recent version of Flash Player.

21 is the most recent version of flash player for Windows 7 64 bit and I have installed it and uninstalled it several times with Firefox and all other software that uses flash player closed. I have even tried this in Firefox safe mode - all to no avail.

Any thoughts. I can use chrome and IE on this site with no problem and I have used Firefox up until this morning on this sight with no problem.

Firefox works fine on You Tube and several other sites that I use for videos.

I just upgraded to Firefox 45.0.1 and I installed Flash Player 21 apparently successfully according to the loader. But when I go to Acorn TC and load on of the shows I follow, Acorn's website reports that I need to load the most recent version of Flash Player. 21 is the most recent version of flash player for Windows 7 64 bit and I have installed it and uninstalled it several times with Firefox and all other software that uses flash player closed. I have even tried this in Firefox safe mode - all to no avail. Any thoughts. I can use chrome and IE on this site with no problem and I have used Firefox up until this morning on this sight with no problem. Firefox works fine on You Tube and several other sites that I use for videos.

Chosen solution

I am not sure you read what I wrote or perhaps I was not clear enough.

I am running Windows 7 ultimate 64 bit.

I a running Firefox 45.0.1 in 64 bit.

I have downloaded Adobe Flash Player 21 multiple times (and the Adobe Flash Player uninstaller).

I have uninstalled and then reinstalled Flash Player multiple times. Each time the Adobe Flash Player Website reports that Update 21 to Adobe Flash Player has been correctly installed.

Shockwave does not run in Firefox.

Here is what the addon website reports for Shockwave:

>Shockwave for Director 12.2.0.162 and earlier, Windows (click-to-play) >has been blocked for your protection.

>Why was it blocked?

>   Versions 12.2.0.162 and earlier of this plugin are affected by a critical

> security vulnerability that puts users at risk.

>Who is affected?

>   All users who have these versions of this plugin installed.

>What does this mean? > The problematic add-on or plugin will be automatically disabled > and no longer usable.

So can you identify the problem for me?

BTW, contrary to your statement above, the URL you provided above:

>You can find links of the latest Shockwave Flash player for Firefox > on this page:

> http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

provides no downloads for Shockwave - unless you are using the term "Shockwave Flash Player" interchangeably with "Adobe Flash Player".

Add-ons does show Shockwave Flash 21 installed, but for some reason it is showing as "Never Activate".

When I change that to "Always Activate", Shockwave Flash works fine, so I guess that somehow, during the installation of Adobe Flash Player 21 that setting was switched from "On" to "Off" and I failed to realize that Shockwave Flash and Adobe Flash are one and the same.

Please corroborate for me if you would be so kind.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • DivX Web Player version 3.5.5.3
  • DivX VOD Helper Plug-in
  • Dragon HTML Component
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.73.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.9.160

Application

  • Firefox 45.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0.1/WINNT/en-US/

Extensions

  • Clearly 10.2.1.7.1-signed (readable@evernote.com)
  • Evernote Web Clipper 6.1 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Firefox Hello Beta 0.1 (loop@mozilla.org)
  • LastPass 3.3.1 (support@lastpass.com)
  • Lighterweight Themes for Australis 1.1.1-signed (lighterwtaustralis@scott-michaud.com)
  • Liquid Words 9.11.1-signed ({9A752782-D706-479b-98F8-3F66BF921692})
  • Perspectives 4.5.2.1-signed (perspectives@cmu.edu)
  • Print Edit 16.6 (printedit@DW-dev)
  • QuickJava 2.0.7 ({E6C1199F-E687-42da-8C24-E7770CC3AE66})
  • S3.Google Translator 5.18 (s3google@translator)
  • Save as PDF 1.5.1-signed (save-as-pdf-ff@pdfcrowd.com)
  • The Addon Bar (restored) 3.2.9-compat-fixed (the-addon-bar@GeekInTraining-GiT)
  • Thumbnail Zoom Plus 3.7 (thumbnailZoom@dadler.github.com)
  • Video DownloadHelper 5.4.2 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Adblock Plus 2.7.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Force PDF Download 0.1.2.1-signed ({d7f46ca0-899d-11da-a72b-0800200c9a65}) (Inactive)
  • Garmin Communicator 4.1.0.1-signed ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E}) (Inactive)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 280M
  • adapterDescription2:
  • adapterDeviceID: 0x060a
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 09031558
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 1-29-2016
  • driverDate2:
  • driverVersion: 9.18.13.4195
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 280M Direct3D11 vs_4_0 ps_4_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17680 solutions 159959 answers

Your system details list doesn't show the Shockwave Flash plugin as installed and enabled.

  • Firefox/Tools > Add-ons > Plugins

You can find links of the latest Shockwave Flash player for Firefox on this page:

You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have.

Note that you need a 32 bit Flash version for the 32 bit Firefox version.

Firefox uses this registry key to find the plugin;

  • HKLM\SOFTWARE\Wow6432Node\MozillaPlugins\@adobe.com/FlashPlayer

You should see the Shockwave Flash plugin listed on the about:plugins page.

Your system details list doesn't show the Shockwave Flash plugin as installed and enabled. *Firefox/Tools > Add-ons > Plugins You can find links of the latest Shockwave Flash player for Firefox on this page: * http://www.adobe.com/special/products/flashplayer/fp_distribution3.html You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have. * http://www.adobe.com/software/flash/about/ Note that you need a 32 bit Flash version for the 32 bit Firefox version. Firefox uses this registry key to find the plugin; *HKLM\SOFTWARE\Wow6432Node\MozillaPlugins\@adobe.com/FlashPlayer You should see the Shockwave Flash plugin listed on the about:plugins page.

Chosen Solution

I am not sure you read what I wrote or perhaps I was not clear enough.

I am running Windows 7 ultimate 64 bit.

I a running Firefox 45.0.1 in 64 bit.

I have downloaded Adobe Flash Player 21 multiple times (and the Adobe Flash Player uninstaller).

I have uninstalled and then reinstalled Flash Player multiple times. Each time the Adobe Flash Player Website reports that Update 21 to Adobe Flash Player has been correctly installed.

Shockwave does not run in Firefox.

Here is what the addon website reports for Shockwave:

>Shockwave for Director 12.2.0.162 and earlier, Windows (click-to-play) >has been blocked for your protection.

>Why was it blocked?

>   Versions 12.2.0.162 and earlier of this plugin are affected by a critical

> security vulnerability that puts users at risk.

>Who is affected?

>   All users who have these versions of this plugin installed.

>What does this mean? > The problematic add-on or plugin will be automatically disabled > and no longer usable.

So can you identify the problem for me?

BTW, contrary to your statement above, the URL you provided above:

>You can find links of the latest Shockwave Flash player for Firefox > on this page:

> http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

provides no downloads for Shockwave - unless you are using the term "Shockwave Flash Player" interchangeably with "Adobe Flash Player".

Add-ons does show Shockwave Flash 21 installed, but for some reason it is showing as "Never Activate".

When I change that to "Always Activate", Shockwave Flash works fine, so I guess that somehow, during the installation of Adobe Flash Player 21 that setting was switched from "On" to "Off" and I failed to realize that Shockwave Flash and Adobe Flash are one and the same.

Please corroborate for me if you would be so kind.

I am not sure you read what I wrote or perhaps I was not clear enough. I am running Windows 7 ultimate 64 bit. I a running Firefox 45.0.1 in 64 bit. I have downloaded Adobe Flash Player 21 multiple times (and the Adobe Flash Player uninstaller). I have uninstalled and then reinstalled Flash Player multiple times. Each time the Adobe Flash Player Website reports that Update 21 to Adobe Flash Player has been correctly installed. Shockwave does not run in Firefox. Here is what the addon website reports for Shockwave: >Shockwave for Director 12.2.0.162 and earlier, Windows (click-to-play) >has been blocked for your protection. >Why was it blocked? > Versions 12.2.0.162 and earlier of this plugin are affected by a critical > security vulnerability that puts users at risk. >Who is affected? > All users who have these versions of this plugin installed. >What does this mean? > The problematic add-on or plugin will be automatically disabled > and no longer usable. So can you identify the problem for me? BTW, contrary to your statement above, the URL you provided above: >You can find links of the latest Shockwave Flash player for Firefox > on this page: > http://www.adobe.com/special/products/flashplayer/fp_distribution3.html provides no downloads for Shockwave - unless you are using the term "Shockwave Flash Player" interchangeably with "Adobe Flash Player". Add-ons does show Shockwave Flash 21 installed, but for some reason it is showing as "Never Activate". When I change that to "Always Activate", Shockwave Flash works fine, so I guess that somehow, during the installation of Adobe Flash Player 21 that setting was switched from "On" to "Off" and I failed to realize that Shockwave Flash and Adobe Flash are one and the same. Please corroborate for me if you would be so kind.
cor-el
  • Top 10 Contributor
  • Moderator
17680 solutions 159959 answers

Do not confuse the Shockwave Flash plugin and the Shockwave for Director plugins. Both are different plugins.

Note that you run a 32 bit Firefox version on the 64 bit Windows platform (WOW64 in the user agent).

Firefox doesn't find the Shockwave Flash plugin because it doesn't show in the System Detail list, so if you have it installed then the correct registry key that Firefox inspects to find installed plugins is missing.

Did you check the registry key I posted above?

  • HKLM\SOFTWARE\Wow6432Node\MozillaPlugins\@adobe.com/FlashPlayer

Do you see the Flash plugin for Firefox?

You should find the Flash plugin file (NPSWF32_##_X_XXX_XXX.dll) in this folder after you have run the Flash installer:

  • 64 bit Windows: C:\Windows\SysWOW64\Macromed\Flash\

See also:

Do not confuse the Shockwave Flash plugin and the Shockwave for Director plugins. Both are different plugins. *https://support.mozilla.org/kb/Using+the+Shockwave+plugin+with+Firefox *https://support.mozilla.org/kb/using-flash-plugin-firefox Note that you run a 32 bit Firefox version on the 64 bit Windows platform (WOW64 in the user agent). Firefox doesn't find the Shockwave Flash plugin because it doesn't show in the System Detail list, so if you have it installed then the correct registry key that Firefox inspects to find installed plugins is missing. Did you check the registry key I posted above? *HKLM\SOFTWARE\Wow6432Node\MozillaPlugins\@adobe.com/FlashPlayer Do you see the Flash plugin for Firefox? You should find the Flash plugin file (NPSWF32_##_X_XXX_XXX.dll) in this folder after you have run the Flash installer: *64 bit Windows: C:\Windows\SysWOW64\Macromed\Flash\ See also: * http://kb.mozillazine.org/Issues_related_to_plugins