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FIREFOX crashes when trying to attach files to email

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When using Mozilla Firefox for Gmail (and Startmail), when clicking on file icon to ADD a file to the email, it brings up file window, but then freezes, crashes. Ironically enough it works with yahoo.

It used to work fine if I just dragged the file into the email, but now that isn't working either. Never fully loads the file. So then the spinning wheel of death comes, then I have to quit firefox and then crash report comes every time and asks for me to restore the tabs if i want. It's a major pain.

I tried with IE and it works just fine, so it's definitely Firefox.

I have the latest version of Firefox for MAC

Software OS X 10.9.5 (13F1603) Processor 1.3 GHz Intel Core i5 Memory 4 GB 1600 MHz DDR3 Intel HD Graphics 5000 1536 MB

When using Mozilla Firefox for Gmail (and Startmail), when clicking on file icon to ADD a file to the email, it brings up file window, but then freezes, crashes. Ironically enough it works with yahoo. It used to work fine if I just dragged the file into the email, but now that isn't working either. Never fully loads the file. So then the spinning wheel of death comes, then I have to quit firefox and then crash report comes every time and asks for me to restore the tabs if i want. It's a major pain. I tried with IE and it works just fine, so it's definitely Firefox. I have the latest version of Firefox for MAC Software OS X 10.9.5 (13F1603) Processor 1.3 GHz Intel Core i5 Memory 4 GB 1600 MHz DDR3 Intel HD Graphics 5000 1536 MB

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.010.20056
  • Provides information about the default web browser
  • Version 5.41.0.0
  • Version 5.41.3.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 20.0 r0
  • WebEx64 General Plugin Container Version 205
  • iPhoto6

Application

  • Firefox 44.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0.2/Darwin/en-US/

Extensions

  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DuckDuckGo Plus 0.4.6.1-signed (jid1-ZAdIEUB7XOzOJw@jetpack)
  • HTTPS-Everywhere 5.1.1 (https-everywhere-eff@eff.org)
  • LastPass 3.2.21 (support@lastpass.com)
  • No Flash 0.5.0 (jid1-cplLTTY501TB2Q@jetpack)
  • Xmarks 4.3.7.1-signed (foxmarks@kei.com)
  • Searchme 2.8 (searchme@mybrowserbar.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0a26
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • failures: [u'[GFX1-]: GLContext is disabled due to a previous crash.', u'[GFX1-]: GLContext is disabled due to a previous crash.', u'[GFX1-]: GLContext is disabled due to a previous crash.', u'[GFX1-]: GLContext is disabled due to a previous crash.', u'[GFX1-]: GLContext is disabled due to a previous crash.']
  • indices: [0, 1, 2, 3, 4]
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 1}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4269 solutions 59864 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

Report ID Date Submitted bp-2dabfe90-12a3-4559-a7cb-699c42160223 I don't think these crashes are what I am talking about because I had 3-4 just today and they are not recorded here. The only way I can get a screenshot is if I simulate the spinning wheel of death and get it to freeze up by attempting to click the file button on gmail/yahoo or another online email, and try to go find a file to upload...then it begins spinning...and only way out is to hit command option esc (and physically stop the process of Firefox, which always says "Firefox not responding" Then a crash report comes up, and I send it every time.

Below is a copy paste of the last 7 shown from your instructions:

10/01/2016 11:31 bp-28fd4b89-9cf8-4799-97a3-aaa372160110 10/01/2016 10:23 bp-f674e164-0ef5-41d0-b3fc-e6c0c2160223 02/10/2015 00:11 bp-88d450c7-1bd3-4f9f-b447-b953a2150930 30/09/2015 19:11 bp-e059c618-7896-44f8-9862-9d7ae2150928 28/09/2015 14:52 bp-fda8075d-a8f6-4654-9ffd-b7b222150915 15/09/2015 13:52

Report ID Date Submitted bp-2dabfe90-12a3-4559-a7cb-699c42160223 I don't think these crashes are what I am talking about because I had 3-4 just today and they are not recorded here. The only way I can get a screenshot is if I simulate the spinning wheel of death and get it to freeze up by attempting to click the file button on gmail/yahoo or another online email, and try to go find a file to upload...then it begins spinning...and only way out is to hit command option esc (and physically stop the process of Firefox, which always says "Firefox not responding" Then a crash report comes up, and I send it every time. Below is a copy paste of the last 7 shown from your instructions: 10/01/2016 11:31 bp-28fd4b89-9cf8-4799-97a3-aaa372160110 10/01/2016 10:23 bp-f674e164-0ef5-41d0-b3fc-e6c0c2160223 02/10/2015 00:11 bp-88d450c7-1bd3-4f9f-b447-b953a2150930 30/09/2015 19:11 bp-e059c618-7896-44f8-9862-9d7ae2150928 28/09/2015 14:52 bp-fda8075d-a8f6-4654-9ffd-b7b222150915 15/09/2015 13:52
FredMcD
  • Top 10 Contributor
4269 solutions 59864 answers

bp-2dabfe90-12a3-4559-a7cb-699c42160223 Date Processed 2016-02-23T16:04:30

bp-28fd4b89-9cf8-4799-97a3-aaa372160110 Date Processed 2016-01-10T10:23:46

Signature AVF_CreateMediaAcceleratorInterface

lpxpcom_x86_64.dylib = LastPass ?

AppleIntelHD5000GraphicsVADriver

libsystem_kernel.dylib =  ? Word for Mac ++++++++++++++++++++++++++++++++++++++ bp-f674e164-0ef5-41d0-b3fc-e6c0c2160223 Date Processed 2016-02-23T16:07:32

Signature js::ObjectGroup::maybeSweep

lpxpcom_x86_64.dylib = LastPass ?

libsystem_kernel.dylib =  ? Word for Mac

This is for Sumo's Related Bugs 1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*) ++++++++++++++++++++++++++++++++++++++++++++ bp-88d450c7-1bd3-4f9f-b447-b953a2150930 Date Processed 2015-09-30T18:11:16.

bp-2dabfe90-12a3-4559-a7cb-699c42160223 Date Processed 2016-02-23T16:04:30 bp-28fd4b89-9cf8-4799-97a3-aaa372160110 Date Processed 2016-01-10T10:23:46 Signature AVF_CreateMediaAcceleratorInterface lpxpcom_x86_64.dylib = LastPass ? AppleIntelHD5000GraphicsVADriver libsystem_kernel.dylib = ? Word for Mac ++++++++++++++++++++++++++++++++++++++ bp-f674e164-0ef5-41d0-b3fc-e6c0c2160223 Date Processed 2016-02-23T16:07:32 Signature js::ObjectGroup::maybeSweep lpxpcom_x86_64.dylib = LastPass ? libsystem_kernel.dylib = ? Word for Mac This is for Sumo's Related Bugs 1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*) ++++++++++++++++++++++++++++++++++++++++++++ bp-88d450c7-1bd3-4f9f-b447-b953a2150930 Date Processed 2015-09-30T18:11:16.
FredMcD
  • Top 10 Contributor
4269 solutions 59864 answers

Disable / update LastPass.

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