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Firefox wont load pages until I restart the browser

  • 7 replies
  • 2 have this problem
  • 42 views
  • Last reply by FredMcD

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I am running Firefox 44.0.2 on Mac OSX 10.11.3 with 16GB of Ram and an SSD. After a few minutes or hours of using firefox it just shows the spinning circle and does not load pages anymore and wont load any until I restart the browser. I know that internet connection is good because when using Google Chrome pages load fine. Is there anyway to solve this problem or atleast when it happens to fix it without having to restart the whole browser?

I am running Firefox 44.0.2 on Mac OSX 10.11.3 with 16GB of Ram and an SSD. After a few minutes or hours of using firefox it just shows the spinning circle and does not load pages anymore and wont load any until I restart the browser. I know that internet connection is good because when using Google Chrome pages load fine. Is there anyway to solve this problem or atleast when it happens to fix it without having to restart the whole browser?

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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Application Basics


Name: Firefox Version: 44.0.2 Build ID: 20160210153822 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.7.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adblock Plus Pop-up Addon Version: 0.9.2.1-signed Enabled: true ID: adblockpopups@jessehakanen.net

Name: Boomerang for Gmail Version: 1.2.6 Enabled: true ID: {65e41d20-f092-41b7-bb83-c6e8a9ab0f57}

Name: Greasemonkey Version: 3.6 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: NoScript Version: 2.9.0.4 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: ReloadEvery Version: 28.0.2.1-signed Enabled: true ID: {888d99e7-e8b5-46a3-851e-1ec45da1e644}

Name: Troubleshooter Version: 1.1a.1-signed Enabled: true ID: troubleshooter@mozilla.org

Name: Web Developer Version: 1.2.5.1-signed Enabled: true ID: {c45c406e-ab73-11d8-be73-000a95be3b12}

Name: Webmail Ad Blocker Version: 4.29 Enabled: true ID: gmailnoads@mywebber.com

Name: Adobe Acrobat DC - Create PDF Version: 15 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Name: Cisco FindIT Version: 2.0.2.1 Enabled: false ID: findit@cisco.com

Name: DivX Plus Web Player HTML5

Name: Flashblock Version: 1.5.20 Enabled: false ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}

Graphics


Asynchronous Pan/Zoom: none Device ID: 0x0126 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Supports Hardware H264 Decoding: No; Vendor ID: 0x8086 WebGL Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.fixup.domainwhitelist.geico: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160210153822 browser.startup.homepage: http://www.yahoo.com/ browser.startup.homepage_override.buildID: 20160210153822 browser.startup.homepage_override.mstone: 44.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 44.0.2 font.internaluseonly.changed: false gfx.blacklist.direct2d: 3 gfx.crash-guard.glcontext.appVersion: 44.0.2 gfx.crash-guard.glcontext.deviceID: 0x0126 gfx.crash-guard.status.glcontext: 2 keyword.URL: http://www.google.com/search?btnG=Google+Search&q= media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate: 1451491825 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160210153822 media.gmp-manager.lastCheck: 1455488152 media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.predictor.cleaned-up: true places.database.lastMaintenance: 1455269098 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.adobepdfviewernpapi: 0 plugin.state.pdf browser plugin: 0 plugin.state.silverlight: 2 print.print_bgcolor: false print.print_bgimages: false print.print_colorspace: print.print_command: print.print_duplex: -2147483555 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_type: 1 print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_plex_name: print.print_resolution: 514 print.print_resolution_name: print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 privacy.cpd.downloads: false privacy.cpd.formdata: false privacy.cpd.history: false privacy.cpd.sessions: false privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1455006587

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.11 Version in use: 4.11

NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSUTIL Expected minimum version: 3.21 Version in use: 3.21

Experimental Features


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Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Still having issue

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Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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Yes issue is still there

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Yuo have the problem in Firefox safe mode, that removes add-ons. You have the problem with the conputer in safe mode. That removes the other programs on your system. I am at a loss. Try this;

Install an older version of Firefox {web link}