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Why can't I log into my Macys.com account from Firefox? I can do it through Microsoft Edge (but would rather not)

  • 8 replies
  • 4 have this problem
  • 1475 views
  • Last reply by cor-el

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I get an error from Firefox when trying to log into my Macys.com account. It says I don't have permissions to log on. However I have no problems logging in through Microsoft Edge. I'd rather not use Edge, but if Firefox is going to be difficult and deny access I guess I'll have to.

Chosen solution

You can update to Firefox 44, that should fix this issue.

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Confirmed. It could be a website problem. I tried several links I found on web search engines. All were blocked.

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I just tried with firefox in Safe Mode. Same problem. I then tried using Windows Internet Explorer. No problem. https://www.macys.com/account/signin?cm_sp=navigation-_-top_nav-_-signin

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This could be a cookie issue. There are some redirects that come with a request to set a cookie and it looks that Firefox isn't sending this cookie to the new location. It does work for me in Firefox 44 (currently in release candidate state), so you need to wait until Firefox 44 gets released officially.

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Thanks for responding, Cor-el. I had cleared cookies and cache, not helpful. Guess the users need to wait or use another browser.

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Others have now made the same complaint. Bug report filed; Bug 1242306 - Users unable to login to Macy's; Access Denied: You don't have permission https://bugzilla.mozilla.org/show_bug.cgi?id=1242306 Please do not comment in bug reports.

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FredMcD said

Others have now made the same complaint. Bug report filed; Bug 1242306 - Users unable to login to Macy's; Access Denied: You don't have permission https://bugzilla.mozilla.org/show_bug.cgi?id=1242306 Please do not comment in bug reports.

Not necessarily a bug with Firefox 43 as 43 has been out since Dec 15 and 43.0.4 update came out on Jan 6. It is only just very recently the Macys issue has been reported about.

Also your bug is more Tech Evangelism.

Also Firefox 42.0 and SeaMonkey 2.39 users get this to and it uses same Gecko as Firefox 42.0 on https://www.macys.com/account/signin

Modified by James

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Maybe so. But at least the bug team knows about it, and can check it out.

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Chosen Solution

You can update to Firefox 44, that should fix this issue.