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Firefox crashes

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  • 4 have this problem
  • 42 views
  • Last reply by slgearey

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Crash ID: bp-575767fe-cd41-4770-a945-cd3b52151230

December 2015 ..Since the latest Windows update and Firefox Update I can no longer access Firefox. As soon as I open Firefox it crashes and the pop up window says submit crash report...which I have done. My operating system is Windows Vista. I have 7 other computers in my house running Windows 7, 8 and 10 and none of the other computers are experiencing any issues with Firefox. I have gone through ALL the steps recommended by Mozilla, uninstall, reinstall, safe mode, without plugins, check internet connection etc...nothing has helped. On the reinstall Firefox would open and stay open but would not connect to any websites. I then would get the message cannot locate XPCom. I did some research online and read that XPcom is not used in Firefox any longer so that was odd. So in the end I did a system restore back to the end of November 2015 when all was working well. But now I am back to Firefox crashing every time I open it. Help Please. I am a "only ever want to use Firefox as my web browser person". I have used Firefox since the beginning of time and it has NEVER failed me. I cannot bear to be forced to use Goggle Chrome instead of Firefox. :( Thank you for all you do to provide an amazing product! :)

Chosen solution

hi slgearey, please refer to Connectivity or crashing issues after Firefox 43 update which covers that particular kind of crash.

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Chosen Solution

hi slgearey, please refer to Connectivity or crashing issues after Firefox 43 update which covers that particular kind of crash.

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Thank You Thank you Thank you!

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slgearey said

Thank You Thank you Thank you!