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Certificate box appears when I try to search using Google search, and box pops up at firefox startup to verify a new home page???

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The above question: result is that I am unable to search using Google search box. I want to stop the verify new home page box from automatically appearing every time I open Firefox. Please assist! Thanks.

Regards, Marshall

The above question: result is that I am unable to search using Google search box. I want to stop the verify new home page box from automatically appearing every time I open Firefox. Please assist! Thanks. Regards, Marshall

Additional System Details

Installed Plug-ins

  • npsitesafety (Official)
  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • Nitro PDF plugin for Firefox and Chrome
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • 5.1.41105.0
  • VLC media player Web Plugin 2.1.3
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 42.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
  • Support URL: https://support.mozilla.org/1/firefox/42.0/WINNT/en-US/

Extensions

  • FromDocToPDF 7.38.8.45035 (_65Members_@download.fromdoctopdf.com)
  • Hootsuite Hootlet 1.1.1-signed (hootsuite@hootsuite.com)
  • Kaspersky Protection 4.6.0.375 (light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com)
  • Pin It button 1.37.9 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Skype Click to Call 7.5.0.9082 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Tailwind Publisher 2.3.1 (ff@tailwind.com)
  • DigitalPersona Extension 5.0.0.4490 (otis@digitalpersona.com) (Inactive)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD M880G with ATI Mobility Radeon HD 4250
  • adapterDescription2:
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  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 atiuxp64 atiu9pag atiuxpag atiumdva atiumd6a atitmm64
  • adapterDrivers2:
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  • adapterRAM2:
  • adapterSubsysID: 143f103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: B ClearType Level: 0 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 9-29-2010
  • driverDate2:
  • driverVersion: 8.770.2.2000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
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  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (AMD M880G with ATI Mobility Radeon HD 4250 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5348 solutions 23617 answers

hello, this sounds like a problem possibly caused by adware on your pc.

  1. please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

hello, this sounds like a problem possibly caused by adware on your pc. #please go to the firefox ''menu ≡ > addons > extensions'' & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). #also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there. #finally, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner], which are specialised in adware and browser hijackers. [[Remove a toolbar that has taken over your Firefox search or home page]] [[Troubleshoot Firefox issues caused by malware]]