Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 2 have this problem
  • 21 views
  • Last reply by cor-el

RobBath
RobBath
more options

I get many crashes or page freezes the latest is here - https://crash-stats.mozilla.com/report/index/47c83c6d-a180-4e1e-af44-042ed2151211 - what can be done to stop this?

I get many crashes or page freezes the latest is here - https://crash-stats.mozilla.com/report/index/47c83c6d-a180-4e1e-af44-042ed2151211 - what can be done to stop this?

All Replies (3)

FredMcD
FredMcD
more options

Signature hang

Process Type plugin Shockwave Flash Version: 20.0.0.235

This is for Sumo's Related Bugs 723612 RESOLVED DUPLICATE Mozilla Crash report NPSWF32.dll

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

RobBath
RobBath Question owner
more options

Thank you FredMcD but I have a 10 year old pc running on Windows XP; I have a different system to your links so it doesn't help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Maybe try an older Flash version and see if the Flash 18.0.0.268 ESR version is working for you, see the link further down.

Did you try to disable hardware acceleration in the Flash plugin?

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also: