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what's going on here ?

Posted

crashes Submitted ....all occuring one after the other. FF is very slow after refreshing and all add-on's and extra's are off. No malware detect etc. Notebook is ACER ES1-731 (yes, I know it's a slow one) but.......What's going on here ? I notice in the browser troubleshooting record "important modified preferences" that java script is still "true"....why is this so when I've changed on the addon manager to "ask to activate" ? ....Is there a sneak file always putting it on default "true"..it seems so.

78da85ca-3a3a-4b1a-921b-55af78ed30e4 13/11/2015 09:20 c300615d-c1f5-46ed-82eb-d00f4f14dc91 13/11/2015 07:56 bp-bc329bf8-0712-4fe9-8782-15f712151112 12/11/2015 08:53 bp-47e5d337-a8ff-4017-a023-616722151112 12/11/2015 08:53

crashes Submitted ....all occuring one after the other. FF is very slow after refreshing and all add-on's and extra's are off. No malware detect etc. Notebook is ACER ES1-731 (yes, I know it's a slow one) but.......What's going on here ? I notice in the browser troubleshooting record "important modified preferences" that java script is still "true"....why is this so when I've changed on the addon manager to "ask to activate" ? ....Is there a sneak file always putting it on default "true"..it seems so. 78da85ca-3a3a-4b1a-921b-55af78ed30e4 13/11/2015 09:20 c300615d-c1f5-46ed-82eb-d00f4f14dc91 13/11/2015 07:56 bp-bc329bf8-0712-4fe9-8782-15f712151112 12/11/2015 08:53 bp-47e5d337-a8ff-4017-a023-616722151112 12/11/2015 08:53

Chosen solution

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • Office Live Update v1.5
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Shockwave Flash 19.0 r0

Application

  • Firefox 42.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
  • Support URL: https://support.mozilla.org/1/firefox/42.0/WINNT/en-GB/

Extensions

  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Ghostery 5.4.9 (firefox@ghostery.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x22b1
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 10101025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-4-2015
  • driverDate2:
  • driverVersion: 10.18.15.4248
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Date Submitted d04b0a0c-375a-4d7b-afab-b950073457c0 13/11/2015 21:24 bp-ac15971c-e484-4c44-8de9-0ee812151113 13/11/2015 21:22 bp-e1d199d0-7a43-414a-a482-b00582151113 13/11/2015 21:21 bp-f0c3a58d-563f-42b0-9a90-38eda2151113 13/11/2015 21:19 bp-06350f0d-50b4-4136-aa4c-e6e482151113 13/11/2015 21:19 f903a578-d5dc-4ea4-b7ac-b8771efa4d28 13/11/2015 21:17 bdeacc16-e550-4f6c-b666-ddd9908b81b3 13/11/2015 21:16 bp-03d73f3a-db60-43fe-af86-4d49d2151113 13/11/2015 21:16 77ff0535-88da-4c5a-bf46-97ccd385466e 13/11/2015 21:15 66fb0f4c-b08b-4bfe-9124-5d8b072517a3 13/11/2015 21:02 78da85ca-3a3a-4b1a-921b-55af78ed30e4 13/11/2015 09:20 c300615d-c1f5-46ed-82eb-d00f4f14dc91 13/11/2015 07:56 bp-bc329bf8-0712-4fe9-8782-15f712151112 12/11/2015 08:53 bp-47e5d337-a8ff-4017-a023-616722151112 12/11/2015 08:53 Mozilla has gotton to do better than this.

Date Submitted d04b0a0c-375a-4d7b-afab-b950073457c0 13/11/2015 21:24 bp-ac15971c-e484-4c44-8de9-0ee812151113 13/11/2015 21:22 bp-e1d199d0-7a43-414a-a482-b00582151113 13/11/2015 21:21 bp-f0c3a58d-563f-42b0-9a90-38eda2151113 13/11/2015 21:19 bp-06350f0d-50b4-4136-aa4c-e6e482151113 13/11/2015 21:19 f903a578-d5dc-4ea4-b7ac-b8771efa4d28 13/11/2015 21:17 bdeacc16-e550-4f6c-b666-ddd9908b81b3 13/11/2015 21:16 bp-03d73f3a-db60-43fe-af86-4d49d2151113 13/11/2015 21:16 77ff0535-88da-4c5a-bf46-97ccd385466e 13/11/2015 21:15 66fb0f4c-b08b-4bfe-9124-5d8b072517a3 13/11/2015 21:02 78da85ca-3a3a-4b1a-921b-55af78ed30e4 13/11/2015 09:20 c300615d-c1f5-46ed-82eb-d00f4f14dc91 13/11/2015 07:56 bp-bc329bf8-0712-4fe9-8782-15f712151112 12/11/2015 08:53 bp-47e5d337-a8ff-4017-a023-616722151112 12/11/2015 08:53 Mozilla has gotton to do better than this.

Modified by cor-el

FredMcD
  • Top 10 Contributor
4390 solutions 61596 answers

Please calm down. We are here to help.

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.


Signature F1398665248

Process Type plugin Shockwave Flash Version: 19.0.0.245

Attention Sumo's there are 20 related bug reports bp-f0c3a58d-563f-42b0-9a90-38eda2151113


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Please calm down. We are here to help. Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' ------------- Signature F1398665248 Process Type plugin Shockwave Flash Version: 19.0.0.245 Attention Sumo's there are 20 related bug reports bp-f0c3a58d-563f-42b0-9a90-38eda2151113 -------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''
cor-el
  • Top 10 Contributor
  • Moderator
17851 solutions 161567 answers

You can disable protected mode in the Flash plugin via the Plugins Add-ons page (about:addons)(Tools > Add-ons > Plugins). See:

You can disable protected mode in the Flash plugin via the Plugins Add-ons page (about:addons)(Tools > Add-ons > Plugins). See: *https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox

Question owner

The problem with erratic bug reports is twice I've tried to send and the system crashed so I've sent what I could. The awkward bit about fred's reply, that the adobe remedy is to switch on hardware acceleration.....somewhat counterproductive for win10 users with FF. I problem I found sometime ago is that windows 10 does NOT automatically update the drivers..as on my screen a caption appears "go to the manufacturers website for updates". In my case this is ACER. with an Intel core. Unfortunately Win 10 update is a hoodwink farmout...one has to do many of the updates oneself. I am encountering so many peripheral issues with win 10, esp powercode 41 constantly appears in the critical error logs.

Appropo these "sumos"..I get these in the spam box and err on the side of caution and delete them. How does one know if they are genuine ? Is Mozilla attempting to contact using this method ?

The problem with erratic bug reports is twice I've tried to send and the system crashed so I've sent what I could. The awkward bit about fred's reply, that the adobe remedy is to switch on hardware acceleration.....somewhat counterproductive for win10 users with FF. I problem I found sometime ago is that windows 10 does NOT automatically update the drivers..as on my screen a caption appears "go to the manufacturers website for updates". In my case this is ACER. with an Intel core. Unfortunately Win 10 update is a hoodwink farmout...one has to do many of the updates oneself. I am encountering so many peripheral issues with win 10, esp powercode 41 constantly appears in the critical error logs. Appropo these "sumos"..I get these in the spam box and err on the side of caution and delete them. How does one know if they are genuine ? Is Mozilla attempting to contact using this method ?
FredMcD
  • Top 10 Contributor
4390 solutions 61596 answers

When someone replies to your post, or any post you are watching, you are sent an e-mail showing what was posted. Anything you get from no-reply@support.mozilla.org is safe. Please set up your mail spam to allow Mozilla.org messages.

When someone replies to your post, or any post you are watching, you are sent an e-mail showing what was posted. Anything you get from '''no-reply@support.mozilla.org''' is safe. Please set up your mail spam to allow '''Mozilla.org''' messages.

Question owner

This next reply is going to surprise, and a red-herring...hardware fault....The fault was the BIOS battery coming loose in it's holder, and by just slightly depressing the character keyboard was enough to create an intermittant contact. This was the clue to the remark I made regarding wrong colours around characters. The ACER pcb has a very simple plastic clip for the battery which is poor from the onset. The trick is to depress the battery in the holder and slightly burr the plastic over with a soldering iron.

It looks obvious....let's hope it's done the trick.

This next reply is going to surprise, and a red-herring...hardware fault....The fault was the BIOS battery coming loose in it's holder, and by just slightly depressing the character keyboard was enough to create an intermittant contact. This was the clue to the remark I made regarding wrong colours around characters. The ACER pcb has a very simple plastic clip for the battery which is poor from the onset. The trick is to depress the battery in the holder and slightly burr the plastic over with a soldering iron. It looks obvious....let's hope it's done the trick.
FredMcD
  • Top 10 Contributor
4390 solutions 61596 answers

Chosen Solution

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well Done. Please flag your last post as '''Solved Problem''' so others will know.