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cannot shut down or open ff and it is preventing my MAC book from shutting down . Cannot delete and reinstall because it is open

Posted

I am using OS El Capitan 10.11.1 and a mac book pro mid 2014. Force Quit does not work. There is the little black dot under the icon showing that FF is open, but if I click it nothing happens. I am literally stuck. I ma o computer whizz kid, so any suggestions/help gratefully received. Thanks

I am using OS El Capitan 10.11.1 and a mac book pro mid 2014. Force Quit does not work. There is the little black dot under the icon showing that FF is open, but if I click it nothing happens. I am literally stuck. I ma o computer whizz kid, so any suggestions/help gratefully received. Thanks

Chosen solution

Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab. Sometimes this works. If it opens, close it by Menu > File > Exit.


Close everything else, then press the power key until the computer is off.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_1) AppleWebKit/601.2.7 (KHTML, like Gecko) Version/9.0.1 Safari/601.2.7

More Information

FredMcD
  • Top 10 Contributor
4272 solutions 59919 answers

Chosen Solution

Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab. Sometimes this works. If it opens, close it by Menu > File > Exit.


Close everything else, then press the power key until the computer is off.

Do you have the Firefox icon on your quick launch? '''Close Firefox.''' Right click on the icon and select '''Open New Tab.''' Sometimes this works. If it opens, close it by '''Menu > File > Exit.''' ------------------ Close everything else, then press the power key until the computer is off.

Question owner

FredMcD said

Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab. Sometimes this works. If it opens, close it by Menu > File > Exit.

Close everything else, then press the power key until the computer is off.

FredMcD said

Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab. Sometimes this works. If it opens, close it by Menu > File > Exit.

Close everything else, then press the power key until the computer is off.

''FredMcD [[#answer-802808|said]]'' <blockquote> Do you have the Firefox icon on your quick launch? '''Close Firefox.''' Right click on the icon and select '''Open New Tab.''' Sometimes this works. If it opens, close it by '''Menu > File > Exit.''' ------------------ Close everything else, then press the power key until the computer is off. </blockquote> ''FredMcD [[#answer-802808|said]]'' <blockquote> Do you have the Firefox icon on your quick launch? '''Close Firefox.''' Right click on the icon and select '''Open New Tab.''' Sometimes this works. If it opens, close it by '''Menu > File > Exit.''' ------------------ Close everything else, then press the power key until the computer is off. </blockquote>

Question owner

Thank you Fred McD, problem resolved now!!

Thank you Fred McD, problem resolved now!!
FredMcD
  • Top 10 Contributor
4272 solutions 59919 answers

Is everything working properly now?

Is everything working properly now?

Question owner

Yes thank you, all resolved!

Yes thank you, all resolved!
FredMcD
  • Top 10 Contributor
4272 solutions 59919 answers

Good to hear, safe surfing.

Good to hear, safe surfing.
Dmacfanatic 0 solutions 4 answers

Helpful Reply

This does not solve the problem in the long run. Firefox resists all efforts to force quit it also. It will not allow the Macbook to shut down. If you have to shut down the computer to get it to exit the program it is no fix. The developers need to fix this with the next release.

This does not solve the problem in the long run. Firefox resists all efforts to force quit it also. It will not allow the Macbook to shut down. If you have to shut down the computer to get it to exit the program it is no fix. The developers need to fix this with the next release.
FredMcD
  • Top 10 Contributor
4272 solutions 59919 answers

Dmacfanatic

Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

'''Dmacfanatic''' Please go to the top of any '''support.mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' This will let us look at your system details. '''No Personal Information Is Collected.'''
Dmacfanatic 0 solutions 4 answers

Helpful Reply

I went to the page you suggested but it was the same as this page.

I went to the page you suggested but it was the same as this page.