Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Scanned document open as a firefox file and go online.

  • 1 reply
  • 1 has this problem
  • 41 views
  • Last reply by FredMcD

more options

I scanned a document using an HP Officejet 4630 Series, connected via USB to my Acer Aspire 5920. I intent to send that document as an attachment but when I do this, the file open as a firefox file and open in a tab and this address; file:///C:/Users/ADMINYO/Documents/Scan0001.pdf. The file properties, in the Type of fileline identify it as Firefox HTML Document (.pdf). But again, the printer is USB connected. In a second try, I turned off both the printer and the Laptop Wifi features having the same results. Any sugestion? Thanks.

I scanned a document using an HP Officejet 4630 Series, connected via USB to my Acer Aspire 5920. I intent to send that document as an attachment but when I do this, the file open as a firefox file and open in a tab and this address; file:///C:/Users/ADMINYO/Documents/Scan0001.pdf. The file properties, in the Type of fileline identify it as ''Firefox HTML Document (.pdf)''. But again, the printer is USB connected. In a second try, I turned off both the printer and the Laptop Wifi features having the same results. Any sugestion? Thanks.

Chosen solution

Open the file explorer to the folder the file is in. Right click on it. Select Properties on the bottom. Select General. What is listed under Opens With?

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Open the file explorer to the folder the file is in. Right click on it. Select Properties on the bottom. Select General. What is listed under Opens With?