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I keep getting a virus with mozilla asrv-a.akamaihd.net/sd/1700/1037.js. avg stops it, but it just keeps coming back everytime a bring moz up

Posted

every time I open mozilla up I get this redirect virus. My AVG catches it and secures it, but it just keeps coming back along with a ton of pop-ups. I have another computer running Mozilla and do not have this problem. I have uninstalled and re-installed and it still is there.

every time I open mozilla up I get this redirect virus. My AVG catches it and secures it, but it just keeps coming back along with a ton of pop-ups. I have another computer running Mozilla and do not have this problem. I have uninstalled and re-installed and it still is there.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • NPWLPG

Application

  • Firefox 41.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.1/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 21cf17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: B ClearType Level: 50 Enhanced Contrast: 300
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 5-27-2015
  • driverDate2:
  • driverVersion: 9.17.10.4229
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4270 solutions 59890 answers

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ---------------- '''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ Adblock Plus]''' {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable). '''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus-pop-up-addon/ Adblock Plus Pop-up Addon]''' {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions. Forum; '''[https://adblockplus.org/forum/ Adblock Plus Homepage]''' {web link}
guigs 1072 solutions 11697 answers

In order to remove the virus from Firefox I might also suggest using other scanners to remove this from the installation and to preserve personal data in your profile (ie bookmarks)

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

In order to remove the virus from Firefox I might also suggest using other scanners to remove this from the installation and to preserve personal data in your profile (ie bookmarks) Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!