Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Any computer I connect to sync has all of its addons removed.

  • No replies
  • 1 has this problem
  • 17 views
more options

I came home tonight to find my laptop looking odd. I checked the addon page to see that all of my addons and themes had been removed. I undid the deletions but when I restarted the addons were again marked as to be removed on restart. I checked my desktop to find the same thing. I disconnected from Sync, undid the deletions. Restart was okay but when I reconnected to Sync, all of my add-ons were again removed. Disconnect from Sync and everything is okay. Firefox 41.0 and 41.0.1 What's going on? Should I create a new Sync account? Can I reset my current account?

I came home tonight to find my laptop looking odd. I checked the addon page to see that all of my addons and themes had been removed. I undid the deletions but when I restarted the addons were again marked as to be removed on restart. I checked my desktop to find the same thing. I disconnected from Sync, undid the deletions. Restart was okay but when I reconnected to Sync, all of my add-ons were again removed. Disconnect from Sync and everything is okay. Firefox 41.0 and 41.0.1 What's going on? Should I create a new Sync account? Can I reset my current account?