Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do I keep getting emails asking to confirm a password change when I haven't requested a password change.

  • 5 replies
  • 3 have this problem
  • 12 views
  • Last reply by pcwilson07

more options

Emails arrive from "accounts@firefox.com" asking "Are you sure?". I haven't requested a password change. This arrived twice last night. Am I being hacked? Is this phishing?

Emails arrive from "accounts@firefox.com" asking "Are you sure?". I haven't requested a password change. This arrived twice last night. Am I being hacked? Is this phishing?

All Replies (5)

more options

That is possible. It's also possible someone mis-typed your user name instead of their own.

more options

Indeed. But this is not the first time. Does the email address "accounts@firefox.com" exist? The reason this worries me so much is because the account syncs passwords. If I am going to use the service I need to know it is absolutely secure. Getting these password change emails is unsettling.

more options

Just had this happen twice more. I'd love to know if the email is genuine. I'm not sure I can trust my Firefox account while this keeps happening, Does "accounts@firefox.com exist?

more options

I've called the big guys to help you. Good luck.

more options

No I DID NOT SUBMIT THE INCORRECT EMAIL, I HAVE REQUESTED AT LEAST SIX TIMES!!!!


Unfortunately, I am getting ready to go back to google chrome I get and email asking if I requested, I respond yes, but never get the link. I have checked spam, junk mail, and my firewall.

Modified by pcwilson07