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Firefox crashes

Posted

My firefox has been crashed several times, even in safe mode. It's a new computer and the firefox has been installed yesterday. Today when I start to use, it crashed from time to time. Even safe mode doesn't help.

report ID: bp-522fdc6f-13ff-4d0d-b05b-69fda2150821 bp-6c89f4f2-ad9f-477d-8a47-ccbc92150821 bp-54ca31ce-b746-46b3-a4e7-a26ba2150821

thanks a lot

My firefox has been crashed several times, even in safe mode. It's a new computer and the firefox has been installed yesterday. Today when I start to use, it crashed from time to time. Even safe mode doesn't help. report ID: bp-522fdc6f-13ff-4d0d-b05b-69fda2150821 bp-6c89f4f2-ad9f-477d-8a47-ccbc92150821 bp-54ca31ce-b746-46b3-a4e7-a26ba2150821 thanks a lot

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • COBA Plugin DLL
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • QQMail plugin for WebKit #1.0.0.22
  • Tencent FTN plug-in

Application

  • Firefox 40.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.2/WINNT/zh-CN/

Extensions

  • 标签页优化 3.0.40 (tabtweak@mozillaonline.com)
  • 附加组件管理器 1.4.2 (cpmanager@mozillaonline.com)
  • 火狐修复工具 0.12 (commonfix@mozillaonline.com)
  • 火狐主页 0.10.31 (cehomepage@mozillaonline.com)
  • 数据导入 40.0 (cemigration@mozillaonline.com)
  • 网页截图 1.2.7.1 (easyscreenshot@mozillaonline.com)
  • 网银支付助手 1.0.27 (coba@mozilla.com.cn)
  • 微信网页版助手 1.1.4 (wx-assistant@mozillaonline.com)
  • QQ Mail plugin for firefox 1.0.0.22 (qqmail_plugin_for_firefox@tencent.com)
  • Tencent Storage plugin for firefox 1.0.0.5 (txftn@tencent.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 5500
  • adapterDescription2:
  • adapterDeviceID: 0x1616
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 222617aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 4-29-2015
  • driverDate2:
  • driverVersion: 10.18.14.4206
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4334 solutions 60969 answers

The crash report flagged these programs;

Signature mozilla::SyncViewsAndInvalidateDescendants


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

The crash report flagged these programs; Signature mozilla::SyncViewsAndInvalidateDescendants --------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?
guigs 1072 solutions 11697 answers

It crashed in a part of the code that is responsible for managing style changes. It there are particular website you are testing that might have some page style changing in it? This might help narrow down the steps to reproduce the issue.

It crashed in a part of the code that is responsible for managing style changes. It there are particular website you are testing that might have some page style changing in it? This might help narrow down the steps to reproduce the issue.