can't create new email outlook in firefox
Windows 8.1 all of the latest updates Latest Firefox Beta 39.0 up to date
https://bay174.mail.live.com/default.aspx Microsoft Outlook Web Mail
When I click on New [to create a new email message]
Dots cross the screen from left to right towards the top of the screen and this situation continues indefinitely
All Replies (3)
This does not sound right, does this happen when you try to start Firefox in Safe Mode?
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button , click Help and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
I'd already tried all that you have suggested so far.
Yes, it works fine in "Safe Mode"
I've tried all the trouble-shooting suggestions, and still can't find what's causing the problem.
Also, while I'm here, I've got Firefox 39 Latest Beta on another computer, a laptop,
and I can't even access the Google web site, comes up Untrusted, and doesn't offer me the "Exception" button. Just an Error Code.
You seem to have been forgotten about. Did you fix the problem?