Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't create new email outlook in firefox

  • 3 replies
  • 1 has this problem
  • 17 views
  • Last reply by John99

more options

Windows 8.1 all of the latest updates Latest Firefox Beta 39.0 up to date

https://bay174.mail.live.com/default.aspx Microsoft Outlook Web Mail

When I click on New [to create a new email message]

Dots cross the screen from left to right towards the top of the screen and this situation continues indefinitely

Windows 8.1 all of the latest updates Latest Firefox Beta 39.0 up to date https://bay174.mail.live.com/default.aspx Microsoft Outlook Web Mail When I click on New [to create a new email message] Dots cross the screen from left to right towards the top of the screen and this situation continues indefinitely

All Replies (3)

more options

This does not sound right, does this happen when you try to start Firefox in Safe Mode?

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

I'd already tried all that you have suggested so far.

Yes, it works fine in "Safe Mode"

I've tried all the trouble-shooting suggestions, and still can't find what's causing the problem.

Also, while I'm here, I've got Firefox 39 Latest Beta on another computer, a laptop,

and I can't even access the Google web site, comes up Untrusted, and doesn't offer me the "Exception" button. Just an Error Code.

more options

You seem to have been forgotten about. Did you fix the problem?