X
Tap here to go to the mobile version of the site.

Support Forum

I'm trying to customize a website. If I use Explorer I can do it but in Firefox I get a "please wait" button that never goes away.

Posted

I can't edit the site using Firefox. I'm a Firefox lifer and can't stand Explorer. I'll have to start using Explorer if I can't figure out how to update my site using Firefox.I'm using the web.com website builder tool and when I click on text to edit it using Firefox a button pops up that says to please wait and then get stock and never allows me to do anything else until I go to a new page. Any help would be appreciated

I can't edit the site using Firefox. I'm a Firefox lifer and can't stand Explorer. I'll have to start using Explorer if I can't figure out how to update my site using Firefox.I'm using the web.com website builder tool and when I click on text to edit it using Firefox a button pops up that says to please wait and then get stock and never allows me to do anything else until I go to a new page. Any help would be appreciated

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Content Blocker Extension
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Online Banking Extension
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • VLC media player Web Plugin 2.0.2
  • Virtual Keyboard
  • WildTangent Games App V2 Presence Detector
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 38.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • Dangerous Websites Blocker 4.5.3.8 (content_blocker_6418E0D362104DADA084DC312DFA8ABC@kaspersky.com)
  • Dragon NaturallySpeaking Rich Internet Application Support 1.0.0.9 (jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack)
  • Safe Money 4.5.3.8 (online_banking_69A4E213815F42BD863D889007201D82@kaspersky.com)
  • Virtual Keyboard 4.5.3.8 (virtual_keyboard_294FF26A1D5B455495946778FDE7CEDB@kaspersky.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 2adc103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17795
  • driverDate: 10-10-2013
  • driverDate2:
  • driverVersion: 10.18.10.3325
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
guigs 1072 solutions 11697 answers

I am not entirely sure how it's supposed to work, I would recommend trying in Safe Mode to make sure its not an add on or hardware acceleration.

Else contact their support number:

I am not entirely sure how it's supposed to work, I would recommend trying in Safe Mode to make sure its not an add on or hardware acceleration. *[[Troubleshoot Firefox issues using Safe Mode]] Else contact their support number: *[http://web.com/aboutus/contactus.aspx]