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I have set my setting to alert me when page wants to redirect and I have also checked for a "redirect virus" (doen't find one) and I am STILL getting redirects

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  • Last reply by afirkowski

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I bought a used laptop from a pretty reputable computer repair shop (has very high ratings online) and this computer is a Windows 7/8 os.

I noticed right away that I had a redirect problem. It has taken me a while to try to resolve this issue (other than my anti-malware software) and recently I found out how to go into my settings and set up the "warn before redirecting". This works in a few cases but I am still getting redirected in MANY occasions, though not every time on same pages/sites.

I have checked all of my add-ons and am not sure which one(s) might be bad. I have Adobe add-ons but I always downloadthose and update those directly from the Adobe home.

Anybody have any OTHER suggestions to stop these annoying redirects?

Chosen solution

jscher2000,

Windows defender went to work one day this past week and found a Trojan that my anti virus and malware did not pick up. I hadn't had time to do what you suggested, yet (as I am a truck driver and don't have much time online) and I was pleasantly surprised when windows defender picked it up. I no longer have issues with the redirecting.

Thank you very much for your help though

Andrew Firkowski

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All Replies (4)

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Are you using a clean installation of Firefox? If you are using an older installation, you may want to replace it as described further down in this post.

The feature in Firefox is only for accessibility, i.e., improving the behavior of screen reading software, and is not a security feature. More specifically, it only addresses a small handful of the ways that pages can be redirected.

What kinds of redirects are you experiencing? Do they always go to the same site? Does it appear to be some kind of search page? More info may help identify the source of the problem.


Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean. As set forth below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(1) Download a fresh installer for Firefox 37.0.2 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox (if applicable).

(3) Rename the program folder

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Any improvement?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins
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Couple other suggestions:

Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help surface innocent sounding bundle items that snuck in with some software you agreed to install, or in this case stuff that preexisted your ownership. Take out as much trash as possible here.

Also, could you check whether Firefox has a non-standard connection setting? You can do that here:

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default "Use system proxy settings" should piggyback on your Windows/IE "LAN" settings. But you can try "No proxy" to see whether that makes any difference.

Finally, our support article Troubleshoot Firefox issues caused by malware lists cleaning tools other Firefox users have found useful. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Success?

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I will try what you suggested in your first response. I use MalwareBytes as my anti-malware program. It was strongly recommended to me. I make sure it is updated regularly and I run it every week.

I will post on here again if your idea solves this problem.

I drive semi and don't know for sure when I will get the time to do this, so my response could be a bit.

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Chosen Solution

jscher2000,

Windows defender went to work one day this past week and found a Trojan that my anti virus and malware did not pick up. I hadn't had time to do what you suggested, yet (as I am a truck driver and don't have much time online) and I was pleasantly surprised when windows defender picked it up. I no longer have issues with the redirecting.

Thank you very much for your help though

Andrew Firkowski