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My hello firefox is not responding. A link sent to a frend does not load

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  • 1 has this problem
  • Last reply by guigs

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When the link is entered in the url, it takes too long to load and eventually does not load at all

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In order to further investigate please try the following:

  1. Create a new link and send it to your friend, does the same thing happen?
  2. Check to make sure that the Firewall/Antivirus allow Firefox to make video connections
  3. Make sure that the default camera and microphone are given permission: Firefox Hello can't access my camera or microphone
  4. Please also make sure that there are only two windows trying to access the conversation link. (Group conversations are coming later :-))
  5. Check to make sure that the graphics drivers are up to date as well: Upgrade your graphics drivers to use hardware acceleration and WebGL

It may most likely be something blocking it, however if further investigation is necessary I would be happy to provide instructions on how to collect detailed logs within the program. I am happy to hear back.