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flash player add-on not working?

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  • 24 have this problem
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  • Last reply by FredMcD

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I can't get cbsnews.com videos to play. No errors, just a blank black screen. Their Help tells me to install Adobe Flash Player. (I had Shockwave Player installed and thought that was the same thing - wrong!) I installed the NPAPI version of Flash Player with no problems, but the videos still don't work. The Add-ons manager doesn't show the Flash Player as installed, but if I click on "check if plug-ins up-to-date" it shows Flash Player installed and up-to-date. What am I missing here? Thanks.

Chosen solution

In the Add-ons Manager, the flash player, and all other external programs, are listed in the Plugins tab. Open the manager, and you will see it on the right.

For some reason, Flash is listed as Shockwave Flash, and Shockwave is listed as Shockwave for Director.

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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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Chosen Solution

In the Add-ons Manager, the flash player, and all other external programs, are listed in the Plugins tab. Open the manager, and you will see it on the right.

For some reason, Flash is listed as Shockwave Flash, and Shockwave is listed as Shockwave for Director.