Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot uninstall Cinema HD 2.4cV20.03 which affects Firefox

  • 2 replies
  • 4 have this problem
  • Last reply by sergewizard

more options

Have been plagued by unwanted ads on Firefox since Cinema HD 2.4cV20.03 appeared on my computer on March 20 2015. Have tried combinations of adblockers, add-ons, etc to no avail.

Firefox also keeps crashing, which is a nuisance.

I have tried, several times, to uninstall it via the control panel, but get into a loop when there's a message that I can get some PC Doctor thingie from a provider I've never heard of. It gives me the option to "just uninstall", which I click on, but nothing happens. I can't find Cinema HD 2.4cV20.03 in any search of my program files so as to be able to delete it that way.

Have refreshed Firefox (twice) and scanned my computer fully (via McAfee, which found and quarantined some nasties) but the wretched things still appear!

Any help you could offer would be most appreciated. I am behind in my work

Very best


All Replies (2)

more options

hi babs, i'd recommend to refresh firefox again and then run a scan with different security tools like the free version of malwarebytes and adwcleaner which are specialised on adware and browser hijackers. they should yield better results in this situation than traditional scanners like mcafee...

Troubleshoot Firefox issues caused by malware

more options

To delete Cinema fully you need to click Start-Control Panel-Programs-Uninstall. Then you should reset your browser. In this article contains helpful guidelines <removed link> Good luck!

Modified by James